Senior Field Application Scientist

At Vitrafy Life Sciences, we’re not just part of the biotech industry, we’re redefining it by improving the quality of healthcare treatments by providing effective cryopreservation solutions. Our breakthrough cryopreservation technologies could create new global standards in the way biological materials are preserved, transported, and delivered, ultimately helping preserve life.

Our innovative cryopreservation technology provides cryopreservation solution spanning cryopreservation devices, packaging and an integrated software platform, Life Chain™, focused on retaining the quality of biological material across the entire cryopreservation supply chain.

We are Australian based, with our head office in South Melbourne, manufacturing and scientific lab based in Ballarat and established operations in the US.

As Senior Field Application Scientist, you will help clients integrate products into cell-based workflows, optimize cryopreservation and thaw processes, and improve cell viability, recovery, and functional outcomes, providing expert support during pre-sales, post-sales, and ongoing adoption of our solutions. This role bridges science, technology, and customer engagement by helping clients integrate products into their workflows, optimize performance, and uncover efficiencies.

Reporting to the Senior Vice President of Commercial Operations, this role focuses on a customer-first mindset, commercial acumen, and partners with Sales to identify upsell opportunities, strengthen customer relationships, and drive long-term value. The Senior Field Application Scientist will serve as a technical expert in the field, mentor junior Field Application Scientists, and act as a trusted advisor to customers, ensuring they receive best-in-class support.

• Partner with customers to design, implement, and optimize end-to-end cell cryopreservation workflows, including cell preparation, freezing, storage, transport, and thawing
• Provide cell biology-driven scientific consultation to improve post-thaw viability, recovery, and consistency
• Assess customer cell handling practices, storage conditions, and workflow bottlenecks to recommend best practice cryobiology solutions
• Develop and deliver application-specific training programs for new product introductions (NPI), tailored to different cell types and use cases
• Provide application support for complex, viability-critical biological materials, including primary cells, immune and gene-modified cell therapies, blood-derived products, and animal health-related cellular materials
• Gather and communicate customer feedback to inform product improvements and future development of Vitrafy products.

• Collaborate with Sales as a technical subject matter expert during pre-sales discussions, demonstrations, and evaluations Identify upselling opportunities by aligning solutions with customer needs and workflow gaps
• Support account expansion by proposing additional applications, consumables, or services that add value
• Deliver compelling presentations and product demonstrations at customer sites, conferences, and industry events

• Serve as a scientific authority on cryobiology principles, cell stress responses, freezing/thaw kinetics, and storage conditions for both customers and internal teams ensuring deep understanding of applications and technologies.
• Lead advanced troubleshooting related to cell viability loss, batch variability, or workflow-induced cell damage.
• Contribute to application notes, best-practice guides, and training materials supporting multiple cell types.
• Troubleshoot customer challenges and provide advanced technical support in…