Senior Deskside Support Specialist

Job Title

Serve as a leader in diagnosing and developing solutions from a data, information, and process perspective. Lead analysis in research, extraction, and interpretation of data findings. Proactively create hypotheses and analyze past historical information looking for trends and areas for improvement. Intimately understand the business and/or information challenge within the business units. Offer suggestions for improvement and/or further research into data findings or process issues.

Develop and leverages a thorough understanding of Xcel Energy applications and infrastructure to increase efficiencies, ensure consistency, and add value. Act as an expert and point-of-contact for technology service requests, deployment, troubleshooting, and repair of desktop and laptop hardware, peripherals, and software

• Provide guidance, mentoring, and coaching to technicians to ensure they have the information and processes needed to accomplish their job responsibilities. Prioritize and mentor others on complex issue resolution.
• Anticipate, develop, and coordinate special projects in conjunction with operations leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated. This includes staying abreast on new technologies and finding creative solutions to meet user needs
• Assess, enhance, and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively.
• Maintain process documentation and steps for supporting all applications. This would include interaction with customers and vendor led support issues.
• Understand, anticipate, and manage user expectations. Expedite and resolve escalations and issues needing advanced technical or customer service ability.

• Associate degree or Certifications (preferred in IT related field) or equivalent experience; and minimum 5+ years of experience in PC hardware and software diagnostics, troubleshooting, and repair.
• Proficient in the administration of Windows and MS Office.
• Expert knowledge of current PC technology, operating systems, applications, devices and networking (wired /wireless).
• Excellent customer service, troubleshooting, problem solving and customer facing skills.
• Ability to work/lead tech support under pressure, to manage multiple priorities, and to operate as a key contributor within technology services.

• Effectively executes leadership priorities and initiatives, ensuring alignment with organizational goals and strategic objectives.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

Connected, Committed, Trustworthy, Safe

• Work that makes a difference
• A team you can count on
• Opportunities to grow
• Rewards that help you thrive

Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

Non-Bargaining The anticipated starting base pay for this position is: $36.50 to $54.53 per hour

This position is eligible for the following benefits:
Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Final date to receive applications: 10/19/26