Customer Success Manager

# Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

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Role snapshot

Hiring now Remote from:
USASalary:
USD 76k–95k / yr Department:
Customer Support & Success Employment:
Full Time

Experience:

Open level
** 11 Sep 2026
** Published
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** 11 Oct 2026
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Opportunity details## About this role.

AI Summary Ping Identity is hiring a Customer Success Manager to serve as a named technical partner for enterprise customers using its cloud identity platform. The role centers on relationship management, incident communications, adoption monitoring, risk identification, and proactive product guidance. Candidates need at least four years of customer success or customer experience work, plus consulting or IT implementation experience with cloud solutions or identity management.

The CSM will analyze support, survey, and renewal data, use systems such as Salesforce and Gainsight, and occasionally travel or provide after-hours coverage. This is a hands-on, customer-facing position requiring technical aptitude and strong cross-functional advocacy.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity4/5

Easy Hard### Pace & Pressure4/5

Relaxed Fast-paced### Autonomy Level4/5

Guided Full ownership### Communication Load5/5

Independent Collaborative
** AI insight
** The role combines strategic account stewardship with technical cloud and identity-management knowledge, incident coordination, and data-driven risk management. It requires independently managing customer needs while communicating effectively with both technical stakeholders and internal teams.## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median

Market rate**$85,500
** US market range**$75k–$110k
** 0 $ 121k
** AI insight
** The disclosed base salary range is $76,000 to $95,000 USD, with a midpoint of $85,500, plus variable pay. This is consistent with a mid-level technical Customer Success Manager in the US; the estimated broader US market range is $75,000 to $110,000 annually, varying by location, enterprise-account scope, technical specialization, and variable-compensation structure.## Core skills

Skills and capabilities most closely associated with this opportunity.

Customer Success Management Enterprise Account Management Identity and Access Management Cloud Solutions Customer Adoption Customer Health Analysis Incident Management Salesforce Gainsight Technical  Consulting
** Sample interview questions
**** About Ping Identity:
** At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity,…