Service Desk Technician

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• Information Technology
• Full-Time

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Service Desk Technician I solves all technology trouble issues, end user computer problems, and handles service requests within scope of knowledge/skills. This position is eligible for a hybrid work schedule.

Pay: $/hour, dependent on experience.

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

• Identify and troubleshoot user problems and concerns associated with all IT applications, hardware, and software.
• Serve as a liaison between staff and upper-level IT Department personnel.
• Escalate to Tier 2 support if necessary, with supporting information and documented steps as to what was completed.
• Enter all call, email, and walk in issues into the online ticketing system.
• Other duties as assigned.

• High school diploma or equivalent.
• One (1) year of experience in supporting windows clients in a networked environment, networked printers, troubleshooting and fixing PC hardware, troubleshooting and supporting MS Office applications.

• Certification as a Microsoft Certified Professional (MCP).

• Willing to work closely as part of a team of technicians.
• Great organizational skills.
• Flexibility and success working in a rapidly changing environment.

Equal Opportunity Employer

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