Deskside Services Advisor II

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KPMG is currently seeking a Deskside Services Advisor II to join our Digital Nexus technology organization. This is an onsite role based out of the Denver office.

Responsibilities:

Perform the troubleshooting/break-fix, configuration, distribution and implementation of PC and MAC laptops/desktops; deliver high-quality second-level service of the technology environment, management of tickets, asset management, and desktop service

Communicate proactively with customers, from analysis through resolution, to keep them informed of status; provide follow-up upon resolution to help make certain customer satisfaction

Follow compliance processes related to preservation of chain of custody and tracking of designated hardware or components

Serve as a senior team member/escalation point and may be conferred with a subject matter authority by other IT personnel

Make certain timely escalation of customer issues by assigning appropriate priority level, escalating as necessary to management contacts, and owning the issue through resolution; participate in the implementation of national IT projects IT process development and documentation efforts

Apply a working knowledge of internal client-specific applications to troubleshoot issues; test and deliver patches, product releases, and other firm-supported upgrades and enhancements

Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

Minimum three years of recent troubleshooting experience in a fast-paced technology environment

Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required

Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork

Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members

Capability to support client service professionals at various levels within the firm Capacity to work onsite five days/week and travel to other KPMG locations as needed; able to provide on-call coverage at nights and weekends, as needed

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
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In addition, KPMG LLP is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Depending on job classification, standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off.

Additionally, each year KPMG publishes a calendar of holidays to be observed during the year depending on your job classification and entity affiliation.  Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA:

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