ServiceNow Business Systems Developer

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in t’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap.

We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Job Responsibilities Design, build, test, and support Service Now automation solutions for ITSM, End User Support, and infrastructure operations

Develop workflows, integrations, catalog automations, scripts, and reusable components using Service Now tools

Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows

Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery

Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making

Integrate Service Now with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems

Utilize APIs, Integration Hub, MID Server, and automation tools to enable seamless system orchestration

Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls

Ensure CMDB alignment, ownership tracking, and supportability of automated solutions

Follow established standards for solution design, development, testing, peer review, documentation, change control, and release management

Maintain alignment with Service Now architecture standards, security models, governance practices, and long-term platform maintainability

Document automation solutions, troubleshooting procedures, and operational support processes

Monitor and optimize automation performance, scalability, and user adoption

Support production environments by troubleshooting issues and implementing continuous improvements

Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience

Minimum of 5 years of experience in infrastructure engineering, cloud operations, Service Now development, IT operations, AI automation, or infrastructure automation

Hands-on Service Now experience including Flow Designer, Integration Hub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations

Strong experience supporting enterprise infrastructure, cloud platforms, identity management, endpoint technologies, monitoring, and security operations

Experience leveraging automation technologies, AI tools, low-code/no-code platforms, scripting, or APIs to improve operational processes

Experience supporting End User Support, ITSM, service desk, or enterprise operations teams

Experience with Azure, Microsoft 365, Entra , Intune, and enterprise cloud platforms

Strong understanding of CMDB, asset management, governance, and change management processes

Experience integrating Service Now with enterprise applications using APIs and orchestration tools

Knowledge of AI-driven automation, copilots, agents, and workflow automation platforms

Preferred…