Senior Director, Delivery; Telecom

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our Senior Director, Delivery (Telecom), is an integral part of our team at TELUS Digital and our Telecom client. To help retain our deep culture of collaboration and partnership with this client, we have the following locations & travel expectations available for candidates:

Hybrid + 10% Travel:

• Denver, CO

• St. Louis, MO

Hybrid + 25% Travel consistently to Denver and/or St. Louis:

• Atlanta, GA

• Charlotte, NC

Hybrid + 50% Travel consistently to Denver and/or St. Louis:

• Boston, MA

• Charlottesville, VA

• Columbus, OH

• Durham, NC

Remote + 50% Travel consistently to Denver and/or St. Louis:

• Remote in the US

This is a rare opportunity to own and shape one of our most strategic telecom client relationships at a pivotal moment of transformation. As Senior Director, Delivery for our Telecom account, you will lead a $55M+ multi-tower delivery portfolio spanning Quality Engineering, Systems Engineering, Salesforce, OSS/BSS, and large-scale application modernisation. With a seismic merger on the horizon, this role sits at the center of increased complexity, scale, and executive visibility while creating a significant opportunity to influence technology direction, delivery maturity, and long-term growth.

Our Telecom practice is deeply embedded, highly customised, and increasingly digital. Roughly 70% of the portfolio is digital work, including cloud migration, legacy modernisation, enterprise applications (Netcracker, Salesforce, Service Now, SAP), and advanced QE/test engineering. You will steward end-to-end delivery across multiple concurrent work streams by balancing modernisation, systems integration, AI-enabled front and back-end services, and operational transformation, and while navigating a long-tenured client environment with confidence, diplomacy, and credibility.

This role is built for an executive delivery leader who thrives at the intersection of consulting rigor and telecom domain depth. You will be a trusted partner to C-suite stakeholders, translating delivery excellence into expanded scope across billing, service operations, and platform modernisation. Success means running a tight operational ship, including forecasting, margin management, risk, and escalation governance, while also spotting whitespace, shaping roadmaps with client executives, and converting outcomes into pipeline and bookings.

If you bring calm authority, strong business acumen, and the ability to elevate conversations from execution to strategy, this role offers the chance to leave a lasting imprint on a flagship telecom account and our broader Telecom portfolio.

• Strategic Delivery Leadership

  • Own end-to-end delivery across multiple work streams, ensuring predictable execution, proactive risk…