ServiceNow Business Analyst

The Service Now Business Analyst will be a key member of the CMDB Project Team. You will be working directly with the architect and development teams on the project to map application services, implement process improvements that support data quality, define improvements to ITIL processes to utilize CMDB more effectively, and communicate/train users on process updates. This project role will assist with the continued date quality improvements and operationalize CMDB, Discovery, and Service Mapping processes in the organization.

You will:

Work directly with the Service Now project team to define requirements and user stories as it relates to the CMDB project and its integration with other ITIL processes (Change, Incident, etc.).

Support the Architect in the creation of Service Maps with identified Product Owners.

Work directly with the Service Now development team to select the most effective solution for defined requirements.

Create and execute test scripts and plans to support development efforts.

Assist with data quality efforts of identified CI classes.

Define requirements for process updates within the CMDB for data certification and data integrity.

Develop training material and process/system support documentation for project go lives.

Carry out additional duties as assigned.

4+ years of experience of eliciting requirements and designing business processes

• Experience implementing and supporting Service Now CMDB and Service Mapping.
• Excellent verbal and written communication skills including presentation skills
• ITIL v3 certification or other Service Now certifications
• BA or BS degree in a related technical field