SRE Support Lead

Pay Range: $55.00hr - $60.00hr Job Overview:
The SRE Support Lead will provide strategic oversight and technical leadership to offshore Dev Ops and SRE teams in a 24x7 follow-the-sun operational model. The role is responsible for ensuring system reliability, deployment velocity, platform availability, and operational excellence across cloud environments. Responsibilities:
Lead offshore Dev Ops team supporting a 24x7 follow-the-sun operational model. Ensure system reliability, deployment velocity, and operational excellence. Provide hands-on leadership requiring both strategic oversight and technical depth. Lead and review key SRE metrics, manage on-call responsibilities, and exceed expectations of platform availability and incident response. Demonstrate strong understanding of end-to-end architecture with modern microservice-based architectures and pipelines. Lead teams in building, instrumenting, and observing highly scalable and resilient modern-based applications from code to backend systems.

Utilize Golden signals and RED metrics as key indicators of system health and performance to support SRE and business partners. Augment onshore teams and lead offshore SRE teams to support current platforms and next-generation systems with Kubernetes. Exhibit strong leadership skills in estimating and maintaining large-scale systems deployed in a cloud environment showcasing deep understanding of cloud architecture and infrastructure.

Apply experience in understanding complex GCP and AWS solutions. Manage, mentor, and grow a team of engineers with the ability to assess performance, set goals, and create development plans. Apply exceptional communication skills to effectively convey insights and ensure clear alignment with managers, team members, and stakeholders. Utilize asynchronous written communication to maintain ideal flow for deep and focused work.

Take ownership of systems, understand their inner workings, and drive incremental progress toward future states.

Qualifications:

5+ years of experience managing multiple teams cross-region with demonstrated project success. 5+ years of experience working with and leading offshore teams, fostering cohesion across time zones. 5+ years of experience supporting or managing handoff-based 24x7 operations across time zones using the Follow-the-Sun model. Accountability in ownership transitions including daily standups, runbooks, status reporting, and escalation protocols. 3+ years of experience creating and reporting on meaningful metrics such as deployment frequency, MTTR/MTTA, and SLO/SLI.

Process-oriented thinking with the ability to document and continuously improve Dev Ops processes including incident management, change management, and runbooks. Strong collaboration and communication skills to distill complex technical concepts for leadership and non-engineering audiences. Willingness and ability to overlap with U.S. working hours as needed. Comfortable with asynchronous updates and a documentation-first culture.

Education:

Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, Mathematics, or a related field. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave…