IT Field Specialist

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of Avalon Bay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows.

And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

The IT Field Specialist is the IT resource for Vivmark Residential's IoT related products, leasing office equipment, Internet connectivity and low voltage related projects at the company's apartment properties. This person will manage as well as be involved with various projects in their assigned market for the Community Technology Group, including making technical recommendations, conducting site surveys and managing vendors.. This person will assess, troubleshoot, repair or make replacement recommendations on down or obsolete systems.

They also serve as the technology subject matter experts for their assigned market(s) for Internet connected multifamily building systems such as video entertainment systems, music, door access, cameras and smart package rooms, among others.

$94,000 - $115,000 per year; in addition to base salary, a discretionary 10.5% annual bonus is provided. The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Reviews all IT / IoT systems on properties. Assist with department owners ensuring systems are functioning properly. Supports Maintenance Supervisors/Directors and Property Managers in a variety of IT support activities. Assists Property Managers and/or Regional Managers in evaluating technology needs. Recommend, assist and participate in optimizing technology needs. This may include video, audio, door entry, surveillance, etc Assists in preparing the annual operating budget for voice, video and data.

Maintains state-of-the-art knowledge of new technology, techniques and programs, Manage all internet and IoT connected systems at properties in assigned market(s) including but not limited to wifi, camera systems, building access controls, audio/visual systems, phone (VoIP), etc Partner with local investment and development team to assist in scoping out projects. Review and/or build budgetary quotes for projects. Perform due diligence walks for acquisitions to inventory and document current technology.

Come up with a recommendation for bringing the properties technology live within our environment. Self manage projects and schedules within your market (s) Manages a full schedule of property visits, vendor meetings and conference calls across a specified metropolitan area in support of a variety of projects relating to Internet connectivity for systems such as WiFi, entry access, music, IoT systems and security.

Works effectively with fellow team members and cross functional teams to understand the connectivity needs for various projects, conduct site surveys and report findings clearly and in a timely manner. Works to implement Internet-connected building systems and WiFi at properties according to defined strategy and standards. Executes project tasks at the local level as needed to support connectivity projects under management by the Community Technology Group and Construction Services.

Dispatches carriers and service technicians as needed for work that cannot be completed in-house, directing their work during property visits. Manages the Community Technology Group's Help Desk tickets (voice, wifi and broadband requests) and WiFi trouble escalations for the assigned area, addressing all levels of issues, prioritizing responses, troubleshooting and escalating to appropriate parties. Provides regular, detailed written reports to the Director and Project Manager summarizing weekly schedules, results of site surveys and vendor meetings…