SRE Support Lead​/Manager IRC

• Lead an offshore Dev Ops team supporting a 24×7 follow-the-sun operational model.
• Ensure system reliability, deployment velocity, and operational excellence.
• Hands-on leadership position requiring both strategic oversight and technical depth.
• Play a crucial part in leading and reviewing key SRE metrics, managing on-call responsibilities, and exceeding expectations of platform availability and incident response.
• Strong understanding of end-to-end architecture with modern microservice-based architectures and pipelines.
• Lead teams and understand the building, instrumentation, and observability of highly scalable and resilient modern-based applications from code to backend systems.
• Understanding Golden signals and RED metrics as key indicators of system health and performance to support SRE and business partners.
• Responsibility will be to augment our onshore team and lead our offshore SRE team to support our current platform and next generation with Kubernetes.
• Exhibit strong leadership skills in estimating and maintaining large-scale systems deployed in a cloud environment, which showcase a strong understanding of cloud architecture and infrastructure.
• Experience in understanding complex GCP and AWS solutions.
• Proven ability to manage, mentor, and grow a team of engineers with the ability to assess performance, set goals, and create development plans.
• Excellent judgment and have made many critical decisions by collecting information, asking questions, and weighing various trade-offs.
• Exceptional communication skills are a must, as the role involves effectively conveying insights to ensure clear understanding and alignment with managers, team members, and stakeholders.
• Excellent active listener with humility and empathy.
• Asynchronous written communication and working hard to help your team achieve an ideal flow with deep and focused work.
• You understand the value of direct, transparent, respectful, and kind feedback.
• Above all else, you take ownership of the systems under your care.
• Understand their inner workings and how they come together as a whole to deliver a business result.
• Take equal responsibility for understanding things both old and new, because our customers don’t care.

• Team Leadership & Development
• 5+ years of managing multiple teams across regions with demonstrated project success.
• Proven ability to manage, mentor, and grow a team of engineers
• Cross-cultural Management
• 5+ years working with and leading offshore teams
• Sensitivity to cultural and communication differences and ability to foster cohesion across time zones
• Follow-the-Sun Model Expertise
• 5+ years supporting or managing handoff-based 24×7 operations across time zones
• Accountability in ownership transitions (e.g., daily standups, runbooks, status reporting, and escalation protocols)
• Operational Reporting & KPIs

• 3+ years creating and reporting on meaningful metrics, deployment frequency, MTTR/MTTA, SLO/SLI, etc.
• Process-Oriented Thinking
• Ability to document and continuously improve Dev Ops processes (e.g., incident management, change management, runbooks)
• Collaboration and Communication:
• Clear verbal and written communication, especially with remote stakeholders
• Can distill complex technical concepts for leadership and non-engineering audiences
• Willing and able to overlap with U.S. working hours as needed
• Comfortable with async updates and documentation-first culture
• Bachelor’s or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.

Global Logic estimates the starting pay range for this role to be performed Denver, CO to be $ 120,000 to $123,000 and reflects base salary only. This pay range is…