Desktop Support Associate Analyst

## Desktop Support Associate Analyst Apply:
Denver, Colorado
- United States:
Saint Petersburg, Florida
- United States:
Southfield, Michigan
- United States:
Full time:
Posted Today:
End Date:
September 19, 2026 (9 days left to apply): R-0012939
** Job Description Summary
** Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.
** Job Description
***** This position will follow our hybrid work model, we expect the selected candidate to be in office 3 days a week in our Denver, CO, Southfield, MI or St. Petersburg, FL locations.
*****
* Please Note:

The initial training period will last one week and will require candidates to be onsite in the office five days a week.
****** This role is not eligible for Work Visa sponsorship, either currently or in the future.
***** Essential

Duties & Responsibilities
*** Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on‐site visits.
* Monitor and respond to incidents, service requests, and tasks within the call‐tracking system, ensuring all work is thoroughly documented.
* Communicate technical concepts clearly and effectively to non‐technical users.
* Perform installations of standard corporate software images and assist with system configuration.
* Adhere to all company and departmental policies related to technology, security, and end-user support.
* Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability.
* Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends.
* Document product issues, troubleshooting steps, and resolutions for future reference.
* Conduct advanced hardware diagnostics and initiate warranty repair processes as needed.
* Participate in testing new hardware, software releases, and system enhancements.
* Support cross-functional technology projects as assigned.
* Participate in the on-call rotation and respond promptly to after-hours support needs.
** Knowledge Of
*** Advanced troubleshooting and maintenance of computer hardware and software
* Operating systems (Windows/macOS)
* Mobile devices and mobile OS environments
* Networking fundamentals
* Business and productivity applications
* Security tools and best practices
* Financial services applications *(preferred)
*** Skills
* ** Ability to communicate information clearly across various formats, ensuring understanding among technical and non‐technical audiences
* Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions
* Effective time and task management, ensuring timely completion of work
* Ability to quickly learn and apply new technical information
* Proactive approach to meeting objectives and driving results
* Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction
** Ability To
*** Work occasional non-standard shifts, including nights, weekends, or assigned on‐call rotations
* Travel to branch offices (15%