Senior Commercial Claims Specialist

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Assured Partners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward‑thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry.

As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service.

Our West Regional Claims Team is seeking Senior Commercial Claims Specialists to partner closely with clients, adjusters, and our service teams to manage multi‑line and/or property claims status, resolve issues, and provide strategic support within the west.

• Report claims as needed and provide support and expertise to clients and service teams, often working directly with insureds and claimants to identify new claims and potential coverages.
• Has the ability to shift between claim systems such as AMS
  360 and Applied Epic, properly documenting claim activity.
• Review claim forms and related documents for completeness; follow up for missing information.
• Update claim files and develop claim strategies as needed.
• Follow up on claim acknowledgments and adjuster assignments, especially for large or complex claims.
• Serve as a key contact for adjusters and clients on claims‑related issues.
• Resolve coverage questions to ensure optimal claim outcomes for clients.
• Prepare claims information for presentations and internal reporting.
• Collaborate with the Claims Manager/Team Leader to resolve customer claim issues and reduce E&O exposure.
• Support the claims team and mentor claim coordinators.
• Manage complex claims and accounts with minimal supervision and recognizes when to alert management to potential claim issues.
• May participate in client prospect meetings to support the local service team(s).
• Perform other duties as assigned.

Required: High school diploma and 5 years related experience required. Good understanding of claims processing and the insurance brokerage business. Licensing required.

Preferred: Associate’s degree preferred. Experience as a multi‑line claims adjuster with a strong emphasis in property claims strongly preferred. Experience working on the carrier or broker side is highly desirable. Experience working in western states, especially California and Arizona, strongly preferred.

Behaviors:
Passionate about claims advocacy and problem‑solving. This is a collaborative team focused upon increasing efficiency, maintaining transparency and providing ongoing education to improve claim processes and outcomes for clients.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and…