Project Manager; Claims

Denver, Colorado, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

Our Professional & Executive Risk team is looking to add a
Project Manager (Claims) to the team. This role is responsible for coordinating the claims process from initial reporting through ongoing administration, while ensuring timely communication, accurate reporting, and exceptional service to our clients, carriers, and internal teams.

Job Responsibilities

• Report new claims to insurance carriers, establish claim cases in Salesforce, and ensure all claims are accurately submitted by the end of each business day.
• Record and maintain carrier acknowledgements in Salesforce, ensuring claim documentation is accurate and up to date.
• Monitor outstanding coverage determinations and proactively follow up with adjusters on claims that have not received a coverage position within established timelines.
• Manage daily claims operations, including email intake, carrier follow-up, EPL coverage coordination with Claims Counsel, and client reporting.
• Prepare and compile weekly and monthly claims reports and metrics using Salesforce and internal tracking tools.
• Administer quarterly, semi-annual, and annual bordereaux reporting, track reporting deadlines, and monitor policy changes affecting reporting requirements.
• Request and coordinate loss runs with account teams as needed to support client and broker requests.
• Respond to broker inquiries by providing timely and accurate claim information, coordinating with Claims Counsel when appropriate, and supplying loss runs as needed.

Requirements

• Previous experience in insurance claims, paralegal activities, or an administrative support role is preferred but not required.
• Experience with Salesforce or similar CRM systems preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong customer service, problem-solving, and follow-up skills.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

This posting has been anticipated to close on 08-21-2026.

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time.

• In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.