Senior Insurance Claims Manager, Global

About Vantage Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview This role is based in Denver, CO in alignment with our flexible work policy. (3 days on site required, 2 days flexible).The Senior Insurance Claims Manager, Global is responsible for driving superior financial and operational risk outcomes across the company's global portfolio. This role serves as the primary owner of property, casualty, auto, construction, and liability claims while leading loss control, risk engineering, and site resilience initiatives designed to reduce both claim frequency and severity.

The successful candidate will partner with Operations, Construction, Engineering, Legal, Finance, Security, and insurance partners to manage claims, accelerate claim resolution, and implement best-in-class property protection strategies. The role combines technical claims expertise, forensic investigation, engineering-based risk assessment, and strategic risk management leadership.

Essential Job Functions Claims Management Serve as the global owner of all insured and uninsured claims.

Directly manage complex property, builders risk, general liability, automobile liability, environmental, and professional liability claims.

Develop claim strategies designed to maximize recoveries and minimize total cost of risk.

Participate in investigations involving property damage, equipment failures, fire losses, accidents, injuries, and other significant events.

Coordinate activities among adjusters, legal counsel, forensic experts, brokers, and insurance carriers.

Challenge claim valuations and reserve positions when appropriate.

Ensure timely collection and presentation of supporting claim documentation.

Monitor claim trends and identify root causes.

Provide management with regular claim status reports, reserve analyses, and financial forecasts.

Establish performance metrics for carriers, third-party administrators, adjusters, and service providers.

Loss Control & Risk Reduction Develop and maintain a global loss control program focused on reducing the frequency and severity of losses.

Analyze historical claim data to identify recurring exposures and emerging trends.

Lead development of corrective action plans following losses, near misses, and significant incidents.

Work with operating teams to improve maintenance, inspection, emergency response, and business continuity practices.

Establish key performance indicators for loss prevention activities.

Promote a risk-aware culture through training, communication, and continuous improvement initiatives.

Risk Engineering Serve as the primary liaison with insurer risk engineering teams and consultants.

Manage all property insurer recommendations from carriers such as FM, Zurich, and other insurers.

Track completion of risk engineering recommendations and report progress to leadership.

Participate in insurer site visits, engineering reviews, and underwriting presentations.

Evaluate facility design, operations, and resilience features from a risk engineering perspective.

Provide input on natural catastrophe exposures including earthquake, flood, wildfire, windstorm, freeze, and severe convective storm.

Support site selection activities by assessing insurance-related risk characteristics.

Partner with Development and Engineering teams to improve facility resilience and insurability.

Construction Risk Management Support construction teams through analysis of project-specific risk exposures.

Participate in major project risk reviews and pre-construction planning.

Investigate and manage construction-related claims and losses.

Coordinate with builders risk and OCIP carriers on project-related matters.

Provide recommendations for reducing construction loss potential.

Risk Analytics & Reporting Develop dashboards and reporting tools measuring claim performance, loss trends, and risk engineering progress.

Identify opportunities for reducing insurance costs through improved risk performance.

Support actuarial reviews, renewal submissions, and underwriting presentations.

Prepare reports for management regarding risk exposures, claim activity, and mitigation efforts.

Cross-Functional…