FMLA Leave Specialist

FMLA/Leave Specialist @ Tilt

Tilt (check us out here) is looking for a Leave Success Manager to join our team and help us scale our business by working closely with our customer’s employees to provide seamless onboarding and ongoing support as they navigate the leave journey from start to finish.

Our mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us, you’ll be part of a fearless band of humans helping employers balance empathy with economics. We’re changing the status quo and it’s hard. You should know that now. You should also know that joining Tilt means the opportunity to be a change‑maker.

We’re thinkers, doers, revolutionaries, dreamers, get shit done‑ers, and bold enough to tackle a really complex space. We are a post series A company that has raised $20 million to date and we’re ready to put it to good use to grow our business!

As a member of the Customer Success Team you will have a few years of experience in a customer facing role, preferably in the healthcare or human resources industry, and a passion for helping people when it matters most. You are highly organized and thrive in an environment where your ability to empathize, research, and serve others is celebrated.

• Managing the lifecycle of employees on leave through Tilt software and various support channels
• Providing troubleshooting support for employees and their managers
• Partnering with internal experts to serve as a resource for employees on leave - answering questions around U.S. state and federal leave laws, state paid family and medical programs, healthcare providers, insurance carriers, and company policies
• Advocating for the customer internally by working across multiple departments
• Ongoing development of your platform and industry knowledge around leave management and compliance
• Collaborating with each account’s Customer Success Manager (CSM) to help prove value to our stakeholders
• Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary

• 2+ years of experience in a customer success or support and have extensive knowledge in paid and unpaid Leave of Absence across the United States
• Passion for helping people solve their problems and navigate abstract regulations
• Ability to research policies and compliance literature – interpreting and translating knowledge to a non-policy savvy audience
• Clear, articulate, and empathetic communication style – you deliver your message with respect, confidence, and compassion
• Thrive in a fast paced environment, embrace technology and enjoy learning new tools and are able to easily change gears and switch between multiple platforms to get the job done
• Naturally self‑directed, organized, and resourceful with the ability to multitask, managing and switching priorities as needed
• You thrive in a collaborative environment where diversity and inclusion is celebrated
• You’re familiar with the leave compliance space
• You have experience working with a startup and/or with a B2B SaaS business
• You must be authorized to work in the US.

• 1. Health & Family First
  • You balance work and personal life effectively
  • You get things done at a pace consistent with the business needs
  • You show up and are reliable
  • You encourage others to put their health and family first
• 2. Autonomy + Team. Always
  • You are highly organized and can manage multiple priorities and deadlines at once
  • You are focused on scale and building - you understand that pace is equally as important as quality
• 3. Be Curious
  • When you don’t have all of the answers, you dig in and ask questions
  • You don’t let negative assumptions drive your actions and instead assume positive intent and find truth
  • You are intentional in discovering the paths of self development Tilt has to offer and seek out opportunities to engage in professional growth
• 4. Love Our Customers
  • You show empathy and compassion; you strive to meet people where they are to offer maximum support
• 5. Fearlessly Flexible
  • You go with the flow and deal with (lots) of…