UKG Customer Support Specialist

Join to apply for the UKG Customer Support Specialist role at Würk.

Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast‑paced, ever‑changing industry. Würk provides an all‑in‑one workforce management solution to employers in highly regulated industries including, but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction.

We’ve created a dynamic system to manage payroll, HR, time‑keeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!

• Field incoming cases and phone calls to identify or resolve issues within client builds within the Workforce Ready UKG product.
• Deliver timely solutions to customers while maintaining customer satisfaction.
• Assess technical situations and establish case priorities/severities in accordance with the service‑level agreement.
• Analyze customer configuration and effectively use internal and external resources such as knowledge bases, user/admin manuals, and internet resources to troubleshoot the problem.
• Manage caseload in adherence to departmental goals and policies.
• Document precise troubleshooting and customer interaction details.
• Work individually and with a team to solve technical problems while communicating trending issues and best practices.
• Make the customer feel understood by reviewing case history to assure familiarity with their system environment.
• Develop relationships with assigned client admins to foster a collaborative environment where clients feel partnership.

• 2+ years of customer support experience.
• Experience troubleshooting technical issues.
• 1+ years of UKG Workforce Ready experience, preferred.
• Experience with HCM system(s) and/or applicable system knowledge.
• Experience with running payroll.
• Knowledge of federal, state and local employer/employee tax laws and regulations.
• Experience with Salesforce Service Cloud.
• Understanding of operating systems, networking technologies/protocols, and software applications.
• Experience working in a remote team environment.

• FREE medical, dental, and vision plans.
• FREE basic life insurance, short‑term disability, and employee assistance programs.
• 401(k) traditional and Roth plans with employer match.
• Generous PTO, bonus, and stock options.
• $400 office equipment reimbursement.
• $300/year fitness reimbursement.
• Monthly internet reimbursement.
• Paid professional development & tuition reimbursement.
• Generous referral bonuses.
• Paid parental leave.
• Remote‑friendly work environment.
• Paid sabbatical leave program.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Würk is an Equal Opportunity Employer. Würk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

At this time, Würk cannot provide work visa sponsorship. Candidates must have legal authorization to work and be based in the United States to be considered for this role.

This position’s approximate base salary range is $45,000‑$65,000 based on candidate’s experience, education, and geographic location.

Entry level

Full‑time

Other

Human Resources Services