Senior Director, Operations Project Management Office, NA

* ** Strategic Leadership & Portfolio Direction**  + Define the long-term (3–5 year) PMO scaling strategy, operating model, and governance framework for NA Operations.  + Translate enterprise and Operations priorities into an organized, resourced, structured, and governed initiative portfolio.  + Establish portfolio standards for intake, prioritization, capacity planning, and value realization, evolving the PMO into an outcome-driven, transformation-enablement function.
* ** Program & Execution Governance**  + Lead end-to-end governance for Operations initiatives, ensuring clear scope, planning, RAID management, and milestone execution.  + Implement standardized execution frameworks, stage gates, and scorecards that reinforce delivery discipline.  + Drive predictable execution in partnership with Technology, Strategy & Transformation, People, Finance, and other functional teams.
* ** Operational Excellence & Methodology Development**  + Develop and refine PMO methodologies, tools, and templates aligned with operational and enterprise needs.  + Mature execution processes that improve efficiency, transparency, and risk mitigation across the initiative portfolio.  + Ensure alignment to quality, safety, regulatory, and compliance standards across the operational lifecycle.
* ** Change Leadership & Readiness**  + Lead organizational readiness and adoption plans for new processes, technologies, and operating models.  + Integrate communication, documentation, and training strategies to support successful transformation.  + Champion continuous improvement and execution excellence across Operations.
* ** Team Leadership & Capability Building**  + Lead and develop a PMO of project/program managers, managers, and senior managers.  + Build a high-performance culture grounded in continuous improvement, accountability, rigor, and a growth mindset.  + Strengthen organizational capability through coaching, training, talent development, and succession planning.
* ** Cross-Functional Collaboration & Executive Influence**  + Build strong partnerships across Operations, Strategy & Transformation, Technology, Finance, and People.  + Provide structured insights into initiative health, risks, dependencies, and resource needs to support executive decision-making.  + Serve as a trusted advisor to the VP of Operational Excellence, COO, and Operations Leadership Team.
* ** Decision Support, Executive Insights & Data-Driven Governance**  + Lead the development of dashboards, leading-indicator frameworks, and insight tools that enable operational visibility and strategic decision-making.  + Drive data-driven discussions with senior leaders by analyzing initiative ROI, performance trends, risks, and trade-offs across the portfolio.  + Provide forward-looking insights on leading indicators for critical-path and big-bet initiatives to proactively shape decisions, resource allocation, and execution priorities.  

+ Ensure enterprise-wide transparency into initiative progress, dependencies, and operational health metrics that inform leadership forums and Ops Reviews.
* Additional duties as assigned by Management
* Bachelor’s degree, MBA or equivalent experience required.
* 12+ years of experience in program management, transformation, operational leadership, or enterprise PMO roles.
* Proven success leading a PMO or strategic program function in a complex, high-growth, or operationally intensive environment.
* Experience leading PMO people managers, and other senior leaders, building high-performing teams, and scaling organizational capability.
* Background in data centers, critical infrastructure, construction, engineering, or large-scale operations strongly preferred.
* Certifications such as PMP, PgMP, Lean Six Sigma, or equivalent are a plus.
* Travel required is expected to be up to 20% but may increase over time as the business evolves
* Ability to set long-term strategy, define operating models, and align cross-functional teams.
* Strong understanding of Operations value chains and translating strategy into a prioritized initiative portfolio.
* Ability to use dashboards, leading indicators, and analytics to drive ROI-focused…