Store Manager, Retail & Store Manager

Store Manager – Walgreens

Responsible for managing the operation of a Walgreens store, improving sales and profitability, and delivering a distinctive customer experience.

• Monitors and analyzes customer service provided by team members, offers reminders, training, encouragement, and develops action plans for improvement.
• Greets customers and clinic patients, and offers assistance with products and services.
• Models and shares customer service best practices with all team members.
• Resolves customer complaints and helps respond to customers’ special needs.

• Supervises store and pharmacy operations including opening/closing, shift changes, task delegation, and scheduling.
• Controls store money, oversees bookkeeping, cash reports and time records.
• Manages merchandising plans and promotions.
• Analyzes inventory trends, orders items and manages stock, liquidating overstock.
• Supervises receiving, stocking, pricing, returning, and transferring merchandise.
• Ensures compliance with laws and regulations, including alcohol, tobacco, fresh food and pharmacy products.
• Ensures staff knowledge of all computer and technology systems.
• Maintains compliance with company policies and relationships with coworkers.
• Completes special assignments and additional tasks.

• Assigns daily operational responsibilities and sets expectations for store team members and assistant managers.

• Analyzes financial and performance data to develop action plans to increase sales and control costs.
• Reviews KPIs daily and prepares to discuss with district management.
• Analyzes asset protection data and implements loss‑reduction plans.
• Works with pharmacy manager to enhance pharmacy performance and may serve as pharmacy technician when allowed by law.
• Works with clinic coordinator or manager to support clinic performance.

• Identifies sales opportunities to ensure store and pharmacy growth.
• Manages inventory levels through ordering, stock keeping, liquidating stock, and anticipating fast‑selling items.

• Manages team member performance, assigns responsibilities, sets goals, provides feedback, and recognizes achievements.
• Monitors training completion and provides coaching.
• Makes hiring, promotion and termination decisions.
• Deals with performance issues and engages Human Resources.
• Develops employee performance plans and follows up on deadlines.
• Monitors and approves team member compensation.
• Promotes teamwork and motivates staff.
• Ensures compliance with corporate policies and employment laws.
• Communicates regularly through meetings and discussions.

• Participates in company and on‑the‑job training; completes Walgreens School of Operations within six months.
• Follows performance improvement plans from District Manager.
• Obtains pharmacy technician registration/licensure; pursues PTCB or ExCPT certification as required.
• Seeks self‑development through performance monitoring and learning.

• Serves as liaison between district, corporate and store.
• Conducts community outreach and assists with community events.

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years retail management experience.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph within 12 months of starting date.
• Willingness to work a flexible schedule including extended days, evenings and weekends.

• Bachelor’s degree.
• PTCB or ExCPT certification.
• Three years of retail management experience supervising others.
• Licensed pharmacy technician or relevant license.

We will consider qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.

This position offers a salary range of $50,000 – $120,000. Salary will depend on geography, skills, experience and other factors. The role will remain open until filled.

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