Service Account Manager

Job Description

Job Description

Since 1971, CFM Company has been delivering high-performance HVAC and sheet metal solutions across Colorado and Eastern Wyoming. We represent top-tier manufacturers and support our customers through every stage—from system design and selection to logistics, installation, and beyond. Our team is built on relationships, driven by service, and committed to doing the job right.

If you're ready for what's next, we're excited you found us. At CFM, you'll be part of a company that combines deep local roots with the backing of a national network—giving you the tools to grow, the freedom to take on new challenges, and the chance to make a lasting impact in the communities we serve. We review every application carefully and appreciate your interest in growing your career with our team.

Fast-growing Colorado Manufacturer's Rep. firm of commercial HVAC products seeks an experienced Service Account Manager with a proven track record for success. The Service Account Manager is responsible for the management, administration, growth, and profitability of service contracts and projects in the service department. Must have Service Account Management experience in a commercial HVAC environment. Position requires a high level of correspondence with service team, customers, vendors and owners.

Pay Range: $85,000-$140,000 plus bonus potential

• Follow all safety requirements as specified by the company and / or specific to the various project site safety managers.
• Procure new customers and opportunities with the intent of meeting or exceeding yearly sales goals.
• Planning, organizing, and controlling all aspects of the service contracts; as well as demand service and special projects.
• Work within company software to estimate projects and generate proposals.
• Work with the service coordinators and customers in the process of scheduling service work.
• Provide onsite support and be available to work with service technicians to meet customer needs.
• Manage the contract margins to ensure the profitability of each contract.
• Effectively communicate financial status of service and maintenance projects to the Service Manager.
• Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner.
• Maintain existing and new vendor / sub-contractor relationships; to guarantee competitive pricing and quick turnaround.
• Maintain a professional and presentable appearance, along with proficient verbal and written communication skills.
• Behave in a manner that is in line with company values and promote teamwork.
• Safely operate a company vehicle and maintain an acceptable driving record.

• Bachelor's degree or equivalent from a four-year college; seven (7) to ten (10) years of related experience and / or training; or equivalent combination of education and experience in commercial HVAC environment.
• Able to pass a background check, drug screening and MVR check.
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• An excellent understanding of the operation and control of all mechanical systems.
• Ability to successfully direct and coordinate the requirements of customers, employees, suppliers, and service team members.
• Build and maintain customer relationships for continued success and low customer turnover.
• Physically able to carry materials and tools, visit job sites, climb ladders, access rooftops, crawl spaces, mechanical rooms, and confined spaces.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving…