Assistant Community Manager

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role:

This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Equipped with excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong Understanding of Fair Housing Laws.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
• Resourceful and organized.
• Solid computer knowledge, Windows (Word, Excel,) internet and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

Resident Relations + Customer Service

• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains a secured confidential file for each resident.
• Answering phones, greeting walk-ins and foot traffic.
• Assist with leasing job duties, including touring prospective residents.
• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
• Assist with Monthly Projection Reporting, inspects vacancies, make-ready apartments and models. Inspects the property for community policy violations, needed repairs and overall landscaping.
• Meets regularly with Community Manager and Regional Manager to discuss community performance.
• Other duties as assigned by Community Manager.
• Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.
• Oversees property operations and staff in Community Manager’s absence.
• Support Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Adherence to Property Management Rules, Regulations and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.

Physical Demands & Working Conditions

• The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of computer, keyboard, mouse, and phone.
• May work in an elevated site, may walk on uneven ground.
• Occ…