Operations Manager; Food Distribution

Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each day.

At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you’ll join us!

What We’re Seeking

We are seeking an operations manager with strong leadership skills, strategic thinking abilities, and a proven track record in optimizing processes and driving efficiency. The ideal candidate should excel in team management, problem-solving, and fostering a culture of continuous improvement within the organization.

Compensation:
The target salary range for this position is $84,613.60 - $ annually , consistent with our internal compensation framework. This position is classified as Grade 15, with a full pay range of $84,613.60 – $ . You are eligible for an incentive bonus up to 10% of your annual salary , prorated based on your start date. Final pay will be determined by your experience, skills, internal equity, and available budget.

What You’ll Do (Responsibilities)

Operations

• Ensure all KPIs are met, including in-stock %, vendor performance, on-time store delivery, HACCP compliance, and customer satisfaction.
• Oversee up to a $4.2M fleet and equipment budget, ensuring maintenance, utilization, and operational efficiency.
• Manage product order flow and customer delivery processes.
• Lead multi-temperature warehouse and fleet operations, where applicable.
• Continuously improve warehousing processes to support operational strategy, quality, and on-time delivery.
• Partner with Human Resources and cross-functional teams to develop, train, and retain associates.
• Achieve budgeted objectives and center-level KPIs.
• Manage the facility’s annual budget with a focus on labor and cost control.
• Prioritize capital and operating expenditures in collaboration with the General Manager to maximize ROI and profitability.

Client Relationships

• Serve as the primary interface between customers and EA Sween teams.
• Maintain proactive communication with clients, suppliers, vendors, and internal partners.
• Respond promptly to client needs and operational opportunities.
• Partner with the General Manager and customer teams to implement supply chain improvements.
• Recommend operational design changes to improve efficiency and customer satisfaction.

Leadership

• Assess labor needs and collaborate with department leaders and HR on staffing plans.
• Provide hands-on operational leadership in partnership with the General Manager.
• Lead teams through all phases of projects (planning through execution).
• Support long-term business planning and execution.
• Set clear expectations, performance targets, and accountability for direct reports.
• Coach, develop, and provide regular feedback to leaders and team members.
• Lead cross-functional initiatives supporting strategic growth.
• Foster a strong team culture through communication, alignment, and engagement.
• Utilize EA Sween’s development framework to identify and support individual growth.
• Model and reinforce the EA Sween Spirit across the operation.

Health, Safety, and Security

• Ensure daily operations comply with HACCP, FSMA, AIB, and client audit requirements.
• Maintain a safe, clean, and compliant work environment.
• Enforce all safety policies and regulatory requirements.
• Establish after-hours security protocols for employees and facilities.
• Initiate post-incident or reasonable-suspicion drug screenings in partnership with HR and leadership.

Food Safety and Quality

• Ensure strict adherence to food safety and quality standards.
• Support corrective actions when products fall outside specifications.
• Ensure thorough training and supervision of all employees in food safety practices.
• Partner with property management, contractors, utilities, and regulatory agencies to maintain facility…