Patient and Family Housing Manager

Manager of Patient and Family Housing

Position Summary:

The Manager of Patient and Family Housing is responsible for the daily operations of Craig Hospital’s guest housing program, serving Craig patients and their families. The role oversees all PFH operations, including on‑campus housing, off‑site Craig‑owned and leased housing, and future expansion opportunities. The Manager ensures that all housing environments meet Craig Hospital’s standards for safety, accessibility, hospitality, and patient‑centered care, and that guests are welcomed into a caring, compassionate environment.

Responsibilities include supervising office staff and Environmental Services, managing operational performance of housing properties, and recruiting, training, and developing PFH staff.

Position will Close:
February 1st, 2026

• Develop, administer and manage all aspects of the Patient and Family Housing Department, including departmental budget, operating plan and staffing.
• Supervise Patient and Family Housing office staff and the EVS Supervisor.
• Ensure guests receive compassionate, professional, and efficient service.
• Oversee building, grounds and departmental equipment maintenance, repairs and replacements, and any required certifications.
• Maintain accurate records, statistics, and compliance with hospital policies.
• Establish written policies and procedures, job descriptions and job performance standards for all positions within the department.
• Interview, hire, train, and evaluate staff; provide coaching and disciplinary action as needed.
• Support staff development and professional growth.
• Oversee department purchase requisitions and ordering.
• Organize and prioritize work assignments, calls, and correspondence with vendors, patients, and guests.
• Serve as liaison with other hospital departments to coordinate housing needs.
• This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

• Licensure/Certification/Registrations:
  Must have a current, valid CO driver’s license in good standing and insurable.
• Education:
  
  High School Diploma or equivalent required. Associate’s or Bachelor’s Degree in a related field preferred.
• Experience:
  
  Minimum of two (2) years of supervisory experience in a hospitality setting preferred but not required.
• Skills & Abilities:
  Strong organization, communication, and interpersonal skills. Excellent customer service and conflict resolution abilities. Ability to manage multiple priorities, organize work efficiently and meet deadlines. Strong attention to detail, confidentiality, and problem‑solving skills. Ability to work effectively with diverse populations and independently with limited supervision. Exhibits sound judgment, adaptability in a dynamic environment. Basic knowledge of building operations and maintenance. Proficiency in Microsoft Office and departmental software (reservations, billing, scheduling).

Employees may tailor a benefits package that meets their individual needs. Benefits include a self‑funded medical insurance plan administered by Allegiance Benefit Plans with a CIGNA network of providers, dental insurance through Delta Dental, vision insurance through Eye Med, Health Care and Dependent Care Spending Accounts, Short‑Term and Long‑Term Disability Insurance, generous time‑off benefits, a 403(b) Retirement Plan with a generous matching contribution through Empower Retirement, Tuition Assistance, Employee Assistance Programs, and best‑in‑class support for employees.

Salary Range: $33.50/ Hour — $48.23/ Hour

Mid‑Senior level

Full‑time

Other