Compliance and Training Coordinator

Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city.

If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us.

This role is classified as Exempt. The hiring range starts at $76,470.84 and up to $95,588.95 annually depending on skills and experience.

The role is classified as non-Union.

The position plays a key role in ensuring effective operational, managerial, and compliance practices within the Housing Management Division (HMD). This position collaborates with HMD leadership to design and implement comprehensive onboarding and skill enhancement programs tailored to managers, assistant managers, and administrative staff. Responsibilities include assessing training needs, creating structured learning paths, establishing standard operating procedures (SOPs), and conducting ongoing compliance reviews.

The role also supports operational excellence by assisting with lease-ups, preparing investor reports, and auditing tenant files to ensure adherence to regulatory standards and Denver Housing Authority (DHA) policies.

• Develop, deliver, and evaluate onboarding and skill enhancement programs tailored to HMD managers, assistant managers, and administrative staff.
• Collaborate with HMD management to design training curricula consistent with DHA policies, CHFA, and HUD requirements, ensuring field office needs are met.
• Create structured training paths for specific roles; clearly defining responsibilities and preparing staff for successful contributions.
• Coordinate and provide training on key systems and processes including but not limited to Outlook, OnBase, certification procedures, EIV, and Work Order systems.
• Support professional development by incorporating industry recognized certifications including but not limited to ARM, CPM, SHCM, or PHM into training pathways.
• Design and implement SOPs to enhance consistency and operational efficiency across HMD properties.
• Track participation and evaluate effectiveness of training programs using staff feedback, supervisor input, and quarterly training plans.
• Review for necessary updates of compliance documents including ACOP, Tenant Selectin Plans, management plans, and CHFA's Compliance Manual.
• Conduct tenant file audits for new and existing properties to ensure proper documentation and regulatory compliance.
• Perform random audits in OnBase to confirm accurate scanning, organization, and compliance.
• Assist with processing applications and eligibility determinations for new residents.
• Support new development lease-ups under the PBV/LIHTC program, including occupancy tracking and coordinating compliance with investor requirements.
• Communicate regularly with HMD leadership and external investors to provide updates on training, compliance, and operational matters.
• Collaborate with staff to maintain organized EIV books and address resident new hire reports.
• Prepare and deliver group presentations and individual tutorials as needed.
• Maintain accurate records of all training programs and compliance activities.
• Other duties as assigned.

• Bachelor's degree in business administration, human resources management, or a related field.
• A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
• Minimum two (2) years'experience in training, staff skills enhancement, curriculum design and training experience preferred
• Two (2) years'of affordable housing management and compliance experience required
• Two (2) years'of experience in processing applications and determining eligibility required
• Two (2) years' of leasing experience required
• Must possess one of the following certifications: ARM, CPM, SHCM, PHM or equivalent
• Preferred certification in Public Housing, Project-Based Section 8, LIHTC, and mixed finance programs
• Must possess valid Colorado driver license and an acceptable driving record required

• Knowledge of affordable housing programs to include PH, HUD, PBS8, LIHTC
• Advanced MS Suite experience
• Electronic records systems knowledge
• Demonstrated experience facilitating in-person and group training sessions with an emphasis on understanding adult learning principals and effective training techniques
• Demonstrated ability to develop curricula, onboarding programs, and role-specific trainings
• Ability to develop SOPs, process evaluations, and compliance oversight
• Strong attention to details and highly organized
• Highly adaptable
• Outstanding leadership and motivation…