ESP Sales Supervisor

Overview

One of America's largest retailers is seeking a growth-oriented ESP Sales Supervisor to join their premier in-house Center team. Be a part of a nationwide contact center focused on customer service and sales initiatives!

Responsibilities

• Lead and manage a dynamic team of 15-20 salespeople, steering them towards achieving goals set by senior management.

• Motivate the team to explore new deals, identify prospects, and effectively engage with clients.

• Mentor, coach, and train the team to enhance their effectiveness as sales professionals, aiming to surpass departmental KPI goals.

• Innovate and implement new sales initiatives, strategies, and programs targeting key demographics.

• Develop and impart comprehensive training to agents on effective sales pipeline management.

• Cultivate positive team morale through transparent communication, engaging contests, and constructive issue resolution.

• Provide inspiring sales and professional leadership, fostering a collaborative and high-performing team.

• Collaborate with management to refine strategies and procedures that benefit both employees and customers.

• Assist in promoting internal business channels, such as Lead Generation, for sustained growth.

• Actively participate in identifying additional sales opportunities to maximize team performance.

• Engage with customers as needed, delivering professional and excellent customer service.

Qualifications & Skills

• Property & Casualty Licensed or ability to acquire a Property & Casualty License

• Minimum 2 years of Supervisory/Management experience in the Insurance Field

• Preferred track record of superior performance metrics

• Strong negotiation skills

• Effective decision-making abilities

• Demonstrated leadership skills

• Excellent verbal communication skills and telephone manner

• High proficiency in the use of MS Office Suite and Salesforce