Program Manager

About the Unit

The staff of the Colorado Division for the Deaf, Hard of Hearing, and Deaf Blind (Division) runs multiple programs within the Communications Services for People with Disabilities Enterprise, a business structure supported by the Colorado Department of Human Services (CDHS). Each member of the Division coordinates internal and external activities to achieve the goals and objectives set by the Enterprise.

• Colorado Early Hearing Detection and Intervention (COEHDI)
• Communication Access Services (CAS) – sign language interpretation, Communication Access Realtime Translation (CART) captioning services, and other communication services for legal/court and rural settings
• Community Relations – Ascent Program, information, resources, directory, referrals, events, grants, and trainings
• Communication Technology and Access Program (CTAP) – Communication Technology Program, National Deaf Blind Equipment Distribution Program (NDBEDP), and Telecommunications Relay Services (TRS)
• Deaf Blind Programs – Community Intervener Program (CIP), Orientation & Mobility (O&M), and Support Service Providers (SSPs)

This position serves as a first-level supervisor and advanced program manager, providing direct supervision, leadership, and operational oversight for four distinct and complex programs within the Division: COEHDI, CTAP, DBP, and the Legal/Rural Program. The role ensures these programs are effectively managed, meet strategic objectives, and comply with state and federal guidelines. The position reports to the Deputy Executive Director and integrates program activities to support the Division's mission.

• Program Supervision and Personnel Management: Direct first-level supervision of four Program Coordinator positions. Manage supervisory duties including planning, assigning, reviewing work, conducting performance evaluations, approving leave, and addressing performance issues. Coach, mentor, and guide staff to manage their programs and community needs effectively.
• Strategic Program Management and Operational Oversight: High-level strategic and operational management of the four supervised programs. Develop and implement program goals and procedures aligned with the Division's strategic plan. Monitor budgets, support daily operations, engage community partners, identify concerns, and report to the Deputy Executive Director. Assist with legislative reporting and grant preparation.
• Other Duties as Assigned: Perform related duties or special projects as required.

Review your application thoroughly to ensure completion. CDHS hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40 hours per week). Part-time employment is prorated. Volunteer work may be used to meet qualifications if clearly documented. Answers such as “N/A,” “In Cover Letter,” or “See Resume” will not be accepted.

A Human Resources Analyst will review work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications. Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application. Applicants must meet the minimum qualifications to continue in the selection process. Document your work experience and qualifications thoroughly.

After minimum qualification screening, the comparative analysis process involves reviewing and rating all submitted information. Provide detailed responses to supplemental questions (4‑8 sentences each). Answer all supplemental questions thoughtfully; your writing skills may be evaluated.

• At least nine years of relevant experience in a related occupation, or a combination of related education and/or experience equal to nine years.
• American Sign Language (ASL) proficiency (converse with Deaf, Hard of Hearing, Deaf Blind community members, review ASL media) or ability to become proficient…