Program Manager - Self-management
Listed on 2026-10-18
-
Management
Project & Program Management
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Program Manager- Self-management
Full Time Denver, CO, US
WHO WE ARE:Brain injury can be hard to see and understand, but at Brain Injury Association of Colorado, we get it. We know each person with a brain injury is unique and can be struggling with so many things. Every day, we provide the support, connections, and available resources that survivors and their support network need. Because when we do, survivors of a brain injury have a chance to thrive.
This position supports statewide services and is based in the Denver Metro area.
WHAT YOU WILL DO TO HELP FURTHER THE BIAC MISSION:As Program Manager
- Self-Management Services, provide leadership for the Self-Management program staff while also working face-to-face with clients in the region. This position serves in a mentor/coach capacity to develop or refine client skills, lead program development, evaluation, and reporting efforts and supervise program staff.
- Client Contact:
Provide guidance, support, and hope while problem solving and navigating resources to meet client needs. - Meet face-to-face with clients for an average of one hour per week in their home community or virtually (serving about 6 unique clients every six months).
- Successfully train or teach clients how to develop, grow and practice functional tasks: calling and scheduling appointments; pre-planning for meetings with professionals; using a calendar; managing schedules; meal planning; learning how to file paperwork; managing important contacts; sorting mail and understanding contents; creating and prioritizing a to-do-list. Work with clients to identify and draw upon natural supports to ensure long-term sustainability of skill development.
Personal skills (self-advocacy, decision making, social/emotional) and Vocational skills (Job searching, resume/applications, preparing for the workplace). - Be a constant source of encouragement by helping clients to recognize and own their progress and successes. Acknowledge and celebrate effort and accomplishments.
Maintain complete and accurate client records in the database.
- Within one week of interacting with the client, record details of client contact related to the case including duration, type of contact, and summary of activities and progress in Sales Force. Update case with other relevant changes to progress within the program.
- Directly supervise the following positions (2 employees, 2.0 FTE):
Advisor in Denve r Metro Region and Advisor in the Southern Region. - Supervise Self-management Advisors (indirect reports) in the Northern and Western Slope Regions as it relates to their Self-Management cases. These employees also serve as Resource Facilitators.
With human resources, department directors and CEO, recruit, hire, onboard, and retain quality employees.
- As needed, complete supervisor responsibilities for new hires per BIAC’s hiring and onboarding procedures.
- At least annually, complete formal check-in process with all direct reports, and serve as a contributor to annual reviews for indirect reports.
- Receive, review and approve payroll reports, PTO requests and special requests from direct reports on an ongoing basis.
Support lifelong learning for direct reports.
- Provide on-the-job technical assistance for direct reports.
- Support direct reports in identifying and pursuing appropriate training and professional development opportunities at least annually.
With department director, provide leadership and oversight for…
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