Spa - Spa Director

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Full Time Woodhouse Denver Spa, Denver, CO, US

Salary Range: $60,000.00 To $65,000.00 Annually

The salary range for this position is $60,000-$65,000 annually, commensurate on experience. This role is eligible for a competitive bonus up to $7,200 annually. The bonus structure will be further clarified and discussed during the interview process. All bonuses are subject to board approval.

The Spa Director is responsible for the overall leadership and performance of the spa, driving day-to-day operations, revenue, and profitability while fostering an engaged, motivated culture that inspires the team, drives accountability, and delivers an exceptional luxury guest experience.

Success in this role requires strong business acumen, organization, and accountability, with a clear understanding of the financial and operational drivers of spa performance. As the leader of the spa, the Spa Director represents Woodhouse as a luxury brand through a polished, professional presence and a commitment to delivering 5‑star service at every touchpoint.

The Spa Director maintains an active and visible presence in front‑of‑house operations, providing real‑time leadership and direction to ensure the team remains aligned, engaged, and executing consistently throughout the day. The Spa Director leads all talent processes, including hiring, onboarding, training, coaching, development, and performance management, while setting clear expectations and holding the team accountable to performance and service standards. Key responsibilities include meeting or exceeding key performance indicators (KPIs), delivering exceptional guest satisfaction, ensuring strong facility and operational management, and managing inventory controls and retail and backbar ordering.

The Spa Director sets the standard for a positive, service‑driven culture and is accountable for consistent execution of Woodhouse Spa operational and brand standards as outlined in the Operations Manual.

• Model and reinforce exceptional customer service to drive guest satisfaction and retention.
• Implement strategies and coaching initiatives to improve performance; monitor progress and communicate updates consistently.
• Own the location’s P&L, including accountability for revenue targets and budgeted KPIs.
• Optimize service revenue through daily strategic behaviors and manage labor to control costs; monitor expenses against budget and identify opportunities to improve performance.
• Review daily reports to evaluate service and retail sales, average ticket, promotional performance, schedule utilization, and profitability; identify and act on opportunities daily, weekly, and monthly.
• Ensure the spa meets or exceeds performance goals for the location, departments, and individual contributors.
• Follow up by phone with guests who leave negative reviews within 24 hours, as directed by the District Manager.
• Partner with department leads to complete monthly inventory and submit product order requests.
• Place backbar and retail product orders based on approved requests and within the budget authorized by the VP of Corporate Operations.
• Build and maintain strong relationships with product vendors to foster collaboration and mutual respect.
• Hold weekly meetings with the management team and department leads to align priorities and collaborate.
• Create and maintain the master schedule in partnership with the management team, department leads, and District Manager.
• Serve as Manager on Duty (MOD) on a rotating basis, partnering with the management team to address call‑outs and day‑of…