Associate Director of Accounts Receivable

University of Colorado Medicine (CU Medicine) is the region's largest and most comprehensive multispecialty physician group practice. At our primary and specialty care clinics across the Denver metro area and Front Range, CU Anschutz School of Medicine physicians and advanced practice providers bring the latest medical knowledge and new advancements to the care they provide every day. CU Medicine also provides business operations, revenue cycle and administrative services to support the patients of CU Anschutz School of Medicine providers.

We are seeking a highly motivated Associate Director to lead our Accounts Receivable Resolution (ARR) team. MUST be local to Colorado.

The Associate Director of Accounts Receivable Resolution provides strategic and operational leadership for Accounts Receivable Resolution (ARR) functions across Revenue Services. This position is accountable for AR performance, denial resolution strategies, workflow optimization, operational consistency, and financial outcomes across assigned teams. The Associate Director partners with Revenue Services leadership, clinical departments, and key stakeholders to develop and implement initiatives that improve revenue cycle performance, reduce accounts receivable risk, maximize cash collections, and ensure sustainable operational excellence.

• Provide strategic and operational leadership for Accounts Receivable Resolution (ARR) teams, ensuring alignment with Revenue Services goals, organizational priorities, and revenue cycle best practices. Direct, mentor, and develop leaders and staff while promoting accountability, consistency, and continuous improvement across all ARR functions.
• Establish and maintain standardized workflows, operating procedures, performance expectations, quality review processes, and training programs across ARR teams to ensure efficient operations, consistent outcomes, and sustainable performance.
• Evaluate organizational structure, staffing models, and resource allocation to optimize productivity, support team development, and achieve departmental objectives.

• Maintain accountability for key accounts receivable performance indicators, including AR aging, cash collections, denial inventory, underpayments, productivity, quality, and other operational and financial metrics. Develop and implement action plans to address performance gaps and improve outcomes.
• Oversee the management of high-risk AR inventory through regular review, inspection, prioritization, and resolution activities. Analyze reimbursement trends, denial patterns, and operational risks to identify opportunities to improve financial performance and reduce revenue leakage.
• Monitor departmental financial performance and participate in the development, management, and oversight of departmental budgets, staffing plans, and operational expenses. Ensure responsible fiscal management while supporting organizational revenue and performance goals.

• Lead strategic initiatives focused on workflow enhancement, operational optimization, denial prevention, reimbursement improvement, and revenue cycle effectiveness. Identify opportunities for automation, system enhancements, and process redesign to improve efficiency and scalability.
• Serve as a subject matter expert and escalation point for complex operational, technical, billing, reimbursement, and payer-related issues requiring advanced problem-solving and collaboration with cross-functional stakeholders.
• Partner with clinical departments, Coding, Managed Care, Information Technology, Finance, Compliance, and Revenue Services leadership to address barriers to…