Senior Housing Compliance Manager

Senior Housing Compliance Manager

The Senior Housing Compliance Manager provides technical, compliance, and operational oversight for housing subsidy programs administered by CEDP under contract with the Colorado Division of Housing (DOH). The position ensures CEDP fulfills its delegated responsibilities in accordance with applicable HUD requirements, DOH policies and procedures, contractual requirements, and CEDP standards. The Senior Housing Compliance Manager supervises Housing Coordinators, provides technical guidance, conducts quality assurance and compliance monitoring, develops staff training and procedures, and serves as a primary internal resource for complex housing subsidy matters.

In this role you will:

• Supervise a team of Housing Coordinators responsible for researching, monitoring, and properly interpreting HUD rules and regulations for various housing programs.
• Ensure program compliance with federal, state, and local housing regulations, including Fair Housing, HUD, and CEDP policies.
• Manage all aspects of housing subsidy programs at CEDP, ensuring that housing resources are used to their full capacity.
• Provide technical leadership and guidance on HUD regulations and program policies. Conduct file and program audits for accuracy, quality, and compliance; identify noncompliance and implement corrective action plans.
• Develop/maintain training and manuals, guru cards and other materials for Housing Coordinators. Ensure housing programs do not discriminate against any federal/state/local- protected group, operate utilizing harm reduction, anti-oppressive, trauma informed methodologies and other best practice models.
• Support team to conduct housing orientations, Housing Quality Standards inspections, lease-ups, tenant conferences, annual re-certifications, interim re-certifications and calculates repayment agreements for housing programs, in a timely manner, maintaining a caseload of 100 - 150 households.
• Identify and collaboratively resolve escalated conflicts with and between landlords, program participants, case managers.
• Collaborate with case managers, other CEDP staff, and outside agencies as necessary, to ensure housing stability for the household.
• Demonstrate competency in and maintain housing databases. This may include data entry into multiple systems; HMIS, Hub Spot, Microsoft Office, Google Suite, Elite, Share File and others.
• Participate in CEDP's ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
• Maintain a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity; and that fosters cooperation and teamwork.
• Demonstrate a respectful attitude towards partners and coworkers that promotes teamwork, open communication, and effective customer service.
• Perform other duties as assigned.

Senior Housing Compliance Manager Requirements:

• At least one year of experience in a supervisory/management role of a housing program, required.
• Candidates must be certified as an HCV Specialist
• Sound critical thinking and decision-making skills.
• Ability to read and interpret complex federal rules, regulations and understand impact to agency policies and procedures.
• Thorough and attentive to details; able to prioritize and multitask; proactive and detail-oriented. Ability to maintain organization in a changing environment.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Baseline knowledge of how trauma and structural racism and oppression have impacted the lives of homeless community members interfacing with CEDP.
• Reliable transportation required.
• Sound critical thinking and decision-making skills to ensure HUD regulations are being followed while also being sensitive to the needs of participant households and their landlords.
• Consistently superb customer service skills that would include effective interpersonal communication and active listening skills that demonstrates a high degree of emotional intelligence.

Additional Details:

• The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401k.
• Candidates must reside in Colorado, ideally within the greater Denver Metro area.
• A base salary of $78,000 a year, plus a $1,000 per year hybrid salary…