Senior Manager of Quality

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting‑edge quality assurance tools to the hands‑on associates who manage our massive inventory flow, they make up a diverse group of behind‑the‑scenes team members dedicated to the success of our organization.

Candidates must be willing to participate in at least one in‑person interview.

The Senior Manager of Quality leads the design, execution, and continuous improvement of quality management processes across all Manufacturing and Distribution (M&D) facilities. Operating across multi‑site locations, this role resolves operational risks, standardizes compliance, and mitigates quality failures to maximize overall efficiency and customer satisfaction. The position serves as the primary driver for maintaining annual ISO 9001:2015 certification while building high‑performing quality teams.

Additionally, this role aligns quality operations with executive strategy by delivering data‑driven ROI insights and performance metrics to C‑level stakeholders.

• Lead the strategy, implementation, and maintenance of the annual ISO 9001:2015 certification across all manufacturing and distribution facilities
• Oversee multi‑site quality operations to optimize process compliance, supplier qualifications, failure analysis, and first article inspections
• Establish data‑driven quality procedures and performance metrics aligned with organizational goals and departmental OKRs
• Partner with Hardware, Software, Operations, and C‑level executive leadership to communicate project progress, risks, and financial ROI
• Direct and mentor a cross‑functional team of quality engineers, technical writers, and quality analysts through comprehensive performance management
• Evaluate and integrate AI application tools to enhance predictive risk analysis, statistical process control, and automated quality reporting

• Proven critical experience leading end‑to‑end Quality Management System (QMS) administration and complex operational risk mitigation across multi‑site environments
• Advanced proficiency in Statistical Process Control (SPC), data interpretation, and quantitative decision‑making
• Demonstrated strength in strategic cross‑functional collaboration, executive presentation, and C‑level stakeholder management
• High‑level leadership expertise in team development, capacity planning, resource allocation, and supervisory oversight
• Applied AI literacy to identify and deploy emerging technologies that optimize root‑cause failure analysis and quality workflows
• Strong problem‑solving capabilities utilizing structured quality frameworks to define issues, establish facts, and execute sustainable solutions

• Active professional certifications such as ASQ Certified Manager of Quality, IPC‑A‑610, or Six Sigma Green/Black Belt
• Experience reading, analyzing, and interpreting scientific journals, legal documents, and financial reports

• Minimum Education: Bachelor’s Degree in Business, Supply Chain, Quality Management, Operations, or a related field
• Minimum Experience: 10+ years of relevant experience in quality management or…