City Manager-Director of Operations-Airport

Here at Avis Budget Group, you’ll be joining a team of 25,000 driven people performing with purpose. Together, we’re moving the future of transportation forward through innovative, customer-focused solutions. Our culture is performance-driven — we encourage and support each other to be at our best through leadership, training, tools, and rewards. We’re proud to make a positive difference in the lives of our colleagues, customers, and the communities where we operate.

The impact you’ll make:
The City Manager leads, manages, and develops Denver City to achieve operational excellence, financial profitability, and sustained growth. This role has full accountability for city performance across operations, fleet, people, customer experience, and financial results, including ownership of fleet utilization and asset productivity. The City Manager develops and executes city operating plans aligned to regional and company strategies, ensures disciplined execution of operational standards, and drives continuous improvement.

This role serves as the fleet command leader for the city, leveraging Compass and other data-driven tools to optimize lot flow, reduce dwell time, increase utilization, and accelerate vehicles to the Readyline—ultimately improving revenue, cost performance, and customer satisfaction. Additionally, the City Manager acts as a change agent and Compass owner, ensuring adoption, accuracy, and sustained optimization of Compass as a core operating platform across all city locations.

• City & Financial Leadership Lead, manage, and develop an assigned city to operational success and financial profitability across all functional areas.
• Develop, implement, and communicate city operating plans that maximize revenue, market share, and profitability in alignment with company objectives and guidelines.
• Monitor performance against plan; establish or revise strategies, procedures, and standards to improve results and mitigate risk.
• Set monthly performance goals for each location, including revenue, revenue per unit, transactions, utilization, incremental sales, and customer experience metrics.
• Forecast, budget, and manage key financial drivers, including revenue, transactions, market segment mix, utilization, fleet mix, wage expense, daily dollar average, revenue per unit, incremental revenue penetration, and fleet size.
• Grow revenue and profit while maintaining disciplined cost control and productivity standards.
• Fleet Ownership & Asset Management Direct and control fleet distribution activities to ensure optimal vehicle availability across city locations.
• Oversee fleet maintenance, repair, and reconditioning activities to ensure safety, quality, and readiness standards are met.
• Evaluate physical inventories to establish and maintain the appropriate fleet mix, age profile, and asset deployment.
• Analyze DOR and operational reports to improve utilization, return on investment, and fleet velocity.
• Compass Leadership & Fleet Command Serve as the primary Compass owner and point of contact for the city.
• Ensure compliance, accuracy, and consistent usage of Compass reporting across all locations.
• Leverage Compass to gain real-time visibility into vehicle location, condition, dwell time, and lot flow to optimize fleet performance.
• Lead the development and ongoing optimization of lot flow strategies across rental markets within the city.
• Analyze Compass and operational data to identify trends, risks, and opportunities for continuous improvement.
• Conduct detailed operational assessments and implement process improvements to reduce dwell time, increase efficiency, and accelerate vehicles to the Readyline.
• Identify and recommend Compass enhancements to improve user experience, operational efficiency, and…