Practice Manager

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Purpose of Position:
The Practice Manager provides operational and people leadership for Humane Colorado’s Veterinary Hospital at CSU Spur. This role ensures operational excellence, strong employee engagement, responsible financial stewardship, and exceptional experiences for clients, patients, and the community. The community veterinary team provides compassionate, accessible, high-quality veterinary care to Denver’s underserved community and pet owners experiencing barriers to care. As the hospital’s non-medical leader, the Practice Manager serves as a visible culture champion and coach.

The role partners closely with veterinary leadership to meet the mission of expanding access to veterinary care, and helping to keep pets healthy and with the families who love them.

• Manage and develop an effective staff: providing effective communication, leadership, guidance and resources. Determine staff qualifications and competency; recruit, interview, select, hire, train, orient, mentor, evaluate, coach, counsel, discipline, and reward. Establish and monitor staff safety and regulatory compliance.
• Lead, inspire, and develop a high-performing team through coaching, mentorship, accountability, and recognition.
• Foster a positive, inclusive, and mission-driven workplace culture that reflects Humane Colorado's core values.
• Build leadership capability among Associate Managers, Team Leaders, and emerging leaders.
• Establish and communicate clear expectations, provide ongoing feedback, and support employee growth and development.
• Address performance concerns promptly and effectively through coaching and corrective action when appropriate.
• Promote employee engagement, retention, collaboration, and continuous improvement.
• Collaborate with other departments and organizational leaders in creating organizational alignment and partnerships, executing upon organizational initiatives, supporting strategic planning, and ensuring alignment with core values, vision, mission and the strategic plan.
• Serve as a visible and accessible leader who builds trust through transparency, consistency, and professionalism.

• Direct all non-clinical daily operations of the Veterinary Hospital.
• Monitor hospital capacity, workflow efficiency, and resource utilization to meet community needs while maintaining a high standard of service.
• Collaborate with Director, Associate Managers, Team Leaders, and veterinary staff to optimize operations and service delivery.
• Provide exceptional customer service, effectively resolve client conflicts in high stress situations, while remaining compassionate and adapting to individual client and patient needs.
• Lead regular staff meetings and communications to promote alignment, engagement, and accountability.
• Oversee facility operations and partner with Facilities and IT teams regarding maintenance, repairs, equipment, and infrastructure needs.
• Serve as the hospital subject matter expert for practice management software and operational systems.
• Manage relationships with vendors.

• Partner with veterinary leadership to support high-quality patient care, efficient patient flow, and positive treatment outcomes.
• Champion a spectrum-of-care approach to veterinary medicine, supporting patient-centered treatment plans that balance medical needs, client goals, and financial accessibility.
• Support a culture where patient safety, quality medicine, compassion, and animal welfare are central to all decisions.
• Promote Humane Colorado's commitment to increasing access to…