Director of Operations Support

Company Description AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality communities across the country! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

We seek motivated professionals who excel in customer service, and thrive in a fast-paced, collaborative environment.

If you're inclined towards more challenging tasks and aspire to exceed expectations, our environment may align better with your ambitions, join us!

Where You Will Work:

AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support the team.

Job Description The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives.

The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability.

Team Leadership & Development Build, lead, and develop high-performing teams through Managers and Leads Establish clear expectations, accountability, and performance standards

Foster a culture of collaboration, ownership, and continuous improvement

Coach and develop leaders to strengthen team capability and execution

Support organizational planning, succession development, and team growth

Operational Decision-Making & Execution Make operational decisions that impact team performance, program execution, and cross-functional outcomes

Translate strategic goals into clear priorities, plans, and deliverables

Ensure initiatives are implemented effectively and deliver intended results

Balance competing priorities and adjust plans to meet evolving business needs

Drive accountability for execution and outcomes across teams

Program & Initiative Leadership Oversee implementation of key operational initiatives and programs across the portfolio

Ensure initiatives are delivered on time, with high quality, and aligned to business objectives

Lead mid- to large-scale projects, ensuring successful execution and adoption

Maintain visibility into progress, risks, and dependencies across work streams

Cross-Functional Leadership & Collaboration Lead cross-functional efforts to drive alignment and execution of key initiatives

Collaborate closely with senior leadership to align priorities and achieve strategic goals

Foster a culture of collaboration and teamwork across functions

Influence decision-making and ensure coordination across stakeholders

Serve as a key escalation point for complex, cross-functional challenges

Operational Excellence & Strategic Improvement Ensure consistent, efficient execution of operational processes, tools, and workflows

Identify and seize opportunities to enhance organizational performance, efficiency, and scalability

Drive initiatives that improve workflows, systems, and operating models

Establish and reinforce best practices across teams and functions

Lead change management efforts tied to new processes, tools, and programs

Resource & Priority Alignment…