Supervisor, Pass Programs

At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD

Employee Benefits:

(RTD Represented

Employee Benefits:

Please refer to the Labor Agreement included in the above link for details.)

The Pass Programs Supervisor oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs. This role ensures the effective administration, customer service, and compliance of RTD's Eco Pass, College Pass, and Neighborhood Eco Pass programs. The incumbent is responsible for supervising a team of pass program staff, facilitating relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.

• The Pass Programs Supervisor oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs. This role ensures the effective administration, customer service, and compliance of RTD's Eco Pass, College Pass, and Neighborhood Eco Pass programs. The incumbent is responsible for supervising a team of pass program staff, facilitating relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.

• The Pass Programs Supervisor oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs. This role ensures the effective administration, customer service, and compliance of RTD's Eco Pass, College Pass, and Neighborhood Eco Pass programs. The incumbent is responsible for supervising a team of pass program staff, facilitating relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.

• Maintains appropriate staffing levels and reviews progress to ensure the quality and quantity of work meet standards and deadlines for deliverables to meet program goals and objectives.
• Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures.
• Conducts performance reviews and holds employees accountable for optimal performance of their responsibilities.
• Fosters a safety-first culture, prioritizing prevention, accountability, and continuous improvement.
• Takes action to advance the goals of Equal Employment Opportunity, Small/ Disadvantaged Business Enterprise, Title VI and ADA Plans, thereby ensuring RTD's hiring programs, work environment, contracting and procurement practices, and transit services/programs are fair, equal, and non-discriminatory.

• All job-related duties as assigned

• Bachelor’s degree in public administration, business, marketing, advertising, communications or related field.
• A minimum of five (5) years of experience in community outreach, program management, business development, revenue generation, or marketing strategy.
• A minimum of two (2) years of contract management experience to include negotiating financial terms and conditions with a broad customer base such as government entities, corporations, neighborhood groups, or non-profits.
• A minimum…