Operations Director

Number of Positions: 1 Compensation: $75,000.00 - $85,000.00 Annually Commensurate with Experience and Location

Work Location:

Hybrid On-Site/Remote

The People and Operations (POps) Director will help lead and strengthen City Year Denver’s site culture and operational practices to drive outcomes and people satisfaction. This site leader works closely with the Senior Vice President/Executive Director to execute CY Denver’s strategic plan and is a member of the site’s Senior Leadership Team (SLT). The POps Director will work collaboratively with the Managing Director of Impact and Managing Director of Development to ensure the site is engaging in ways that align to organizational values, traditions, and aspirations.

The Pops Director will lead the day-to-day operations and local Ameri Corps Member recruitment for the site and play a critical role in ensuring all staff and Ameri Corps Members (ACMs) have the necessary tools and resources to drive student impact and the ACM experience. The People and Operations Director reports to the Executive Director and this is a hybrid role.

Bachelor's degree or equivalent combination of education and relevant professional experience

5+ years of experience in operations, recruitment, organizational effectiveness, project management, human resources, people operations, or related functions

Experience supporting or leading people-related practices such as hiring, employee relations, performance management, staff engagement, or organizational culture initiatives

Experience supporting or managing budgets or resource stewardship

Authorized documentation to work in the United States of America

Proven success in developing collaborative relationships, coaching, and interactive trainings with clear outcomes for adult learners . Commitment to and experience with education, community service, national service and/or the development of young people as leaders.

The POps Director will perform the following roles and responsibilities as described below:
Site Operations Lead efficient and positive operational impact of City Year Denver site. Site Technology – Co-design the strategy for site technology investments with site and headquarters staff; collaborate on resourcing strategies to fund technology investments; lead site AI learning and integration in collaboration with national headquarters; track assets as required;
Lead special projects and change management initiatives including system and equipment upgrades. Safety
- Partner with City Year Headquarters and local staff to address safety, health, and emergency crisis concerns; support the integration and implementation of all local and state safety requirements into office policies and procedures. Facility Management – Assess and continuously improve all office workspace policies, procedures, and systems, including flexible work policies; collaborate with relevant staff to fund office investments; serve as site lead for property management and partnership with Moonshot and other co-located partners, ensuring that City Year Denver is an exemplary tenant.

External Communications – In alignment with Development’s donor communications, develop and execute systems and schedules for external communications to City Year champions and supporters that may include social media, press releases, and community-focused communications. Ameri Corps Member Support and Recruitment Ameri Corps Member (ACM) Local Recruitment - build out and execute a local ACM recruitment strategy that effectively secures 15-20% of our FY 2028 Corps.

Support ACMs with understanding and navigating City Year benefits and HR policies and resources. Ensure successful implementation of…