Regional Office Administrator

At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond.

It starts with our people, which is why we are in need of a Regional Office Administrator (ROA) to lead the general administration and day-to-day operations of multiple offices, including annual budgeting, building and facilities management, and the delivery of effective administrative support. The position provides people leadership for Legal Practice Assistants, administrative staff, reception, general services, office coordinators, Regional Client Support Team(s), and Client Support Team Leads.

The ROA partners with the Senior Director, Business Operations and Office Managing Partner(s) on office-related priorities and serves as a liaison to business services departments across the firm.

• Manage overall office operations, including staffing, onboarding new employees, and provide administrative leadership to obtain office goals.
• Manage and resolve problems as they arise.
• Establish and maintain effective day-to-day operating rhythms, including regular communication with office leadership and support teams, review of staffing and service needs, and timely escalation of operational risks and resource constraints.
• Foster positive relationships with attorneys and staff, assist with attorney onboarding and work with leadership across the firm to implement new firm strategies and efficiencies.
• Provide direct supervision, coaching, workload oversight, and performance management for Legal Practice Assistants, administrative staff, general services personnel, receptionists, office coordinators, and other legal support staff. Ensure expectations regarding attendance, workplace behavior, service quality, and working relationships are consistently met, and address gaps promptly.
• Collaborate with firm management to implement and communicate firm policies and procedures; recommend and implement policies, procedures, and strategies to maximize operational efficiency.
• Oversee day-to-day facilities management, including maintenance and repair, space planning; maintain relationships with the landlord, building management, and parking garages.
• Coordinate with the Office Managing Partner(s) to provide management support in the areas of attorney recruiting, retention, client billing.
• Develop, manage, and monitor annual operating, overtime, and capital budgets for assigned offices. Prepare budget assumptions and forecasts, track actual spending against budget, explain variances, identify cost-management opportunities, and review and approve office invoices and expense reimbursement requests in accordance with firm policy.
• Manage Legal Practice Assistant and administrative support assignments and staffing ratios to ensure attorneys and business professionals receive consistent support. Oversee workload allocation, PTO requests, backup coverage, schedules, timecard approvals, and identified issues involving work hours, capacity, service levels, or timekeeping practices.
• Manage the Regional Client Support Team operating model for assigned offices, ensuring consistent service delivery, appropriate staffing and coverage, balanced workloads, clear escalation paths, and alignment with firmwide client support standards and business priorities.
• Lead and develop Client Support Team Leads, including setting expectations, establishing priorities, monitoring team performance and service levels, facilitating cross-office coordination, resolving escalated service issues, and supporting effective communication and change management across the Regional Client Support Team.
• Lead workforce planning and the interviewing, selection, hiring,…