Assistant General Manager

Assistant General Manager

The Assistant General Manager ensures the day-to-day business operations runs smoothly and assists with training, recruiting, human resources, administrative duties and compliance. The Assistant General Manager reports to the General Manager and Operations Director and is expected to work in tandem with other FOH Management, Leads and Staff.

Core

Duties & Responsibilities:

• Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
• Provide guidance and leadership to hourly and management teams while fostering our Core Values
• Assist GM in managing costs and driving sales in support of financial goals
• Partner with GM and management team to interview, hire, onboard, train, supervise and develop employees
• Maintain effective communication with ownership, management, leads, and all staff
• Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response
• Weekly L-10 attendance in person or by phone, monthly meeting cadence with FOH Leads, quarterly meeting cadence with all FOH staff
• Maintain a reasonable schedule with flexible availability. 5 days on, 1 day on a call, one day off, early mornings, late nights and holidays
• As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events
• Service Standards
• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; build relationships with preferred patrons; maintain good community relations
• Respond immediately and directly to all customer complaints. Every negative comment or reaction will be addressed by a manager and no customer leaves unhappy
• Implement company policies and standard operating procedures (SOP)
• Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.
• Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company
• Assist management team in the creation of daily and weekly cleaning duties as well as open and closing responsibilities for each FOH position
• Monitor all FOH positions in opening and closing responsibilities and service standards
• Along with the GM and EC, implement and oversee floor staff programming (service and hospitality standards) to ensure all aspects are met and exceeded
• Be capable of covering any floor position when needed (for emergency purposes only)
• Monitor restaurant and kitchen flow in regard to timeliness during business hours
• Assist in the oversight of all daily/nightly operations, all spaces, FOH/BOH/Bar at all times
• Oversight of quality control of food, beverage and service offerings
• Monitor service standards and implement service-related training
• Event oversight and execution when necessary. Includes: communication with Event Coordinator, pre-shift, host communication, set up and breakdown, billing and service execution, ensure client satisfaction
• Administrative Duties
• Meet with the admin and leadership team monthly to review P&L's and ensure all targets are being hit and proactively plan improvements
• Participate in marketing initiatives and activations as needed
• Opening and/or closing manager duties; reports, money, shift reports, closing of all Death & Co. spaces
• Oversite of daily labor costs with direction from GM and Executive Chef
• Support General Manager (GM) in hiring of all FOH positions led by the 5 Death & Co. core values
• Oversight of Floor Managers and Head Bartenders and Leads
• Assist in maximizing company profitability with a target margin…