Associate Manager, Community Veterinary Services

The Associate Manager serves as an operational leader and culture champion for Humane Colorado's Veterinary Hospital at CSU Spur. This role partners with the Practice Manager, veterinary leadership, and hospital teams to ensure exceptional patient care, outstanding client experiences, operational excellence, and strong employee engagement.

Humane Colorado's Community Veterinary Services team exists to expand access to high-quality, affordable veterinary care for pets and families experiencing barriers to care. Through urgent care, surgery, dentistry, wellness services, and innovative community programs, we help keep pets healthy, prevent unnecessary suffering, and preserve the bond between people and the animals they love. The Associate Manager plays a critical role in advancing this mission by developing teams, optimizing operations, supporting quality care, and creating an environment where employees, volunteers, clients, and community partners can thrive.

• Partner with the Director, Practice Manager, and fellow Associate Managers to support the daily operations and strategic goals of Community Veterinary Services at CSU Spur.
• Manage and develop an effective staff: providing effective communication, leadership, guidance and resources. Determine staff qualifications and competency; recruit, interview, select, hire, train, orient, mentor, evaluate, coach, counsel, discipline, and reward. Establish and monitor staff safety and regulatory compliance.
• Assist with recruiting, hiring, onboarding, training, and developing a high-performing team committed to exceptional patient care, client service, and operational excellence.
• Foster a positive, collaborative, and mission-driven culture that reflects Humane Colorado's values and commitment to Compassion Always.

• Support the efficient day-to-day operation of the Veterinary Hospital at CSU Spur by ensuring staff, resources, and workflows are aligned to meet patient care and service demands.
• Monitor staffing needs, scheduling adjustments, call-outs, and time-off requests to maintain hospital capacity and operational continuity.
• Manage daily appointment utilization to support access to care while optimizing patient flow and team effectiveness.
• Develop, implement, and maintain standard operating procedures that promote consistency, quality, safety, and efficiency.
• Monitor compliance with safety standards, regulatory requirements, and organizational policies while supporting a culture of accountability and continuous improvement.
• Serve as a floor leader, working alongside team members and providing hands-on operational support as needed to ensure seamless daily operations.

• Support hospital teams in maintaining high standards of animal care and client service.
• Ensure every interaction with clients, volunteers, staff, and community partners reflects Humane Colorado's mission, values, and commitment to compassionate care.
• Navigate complex or emotionally charged situations with professionalism, empathy, flexibility, and sound judgment.
• Seek solutions that create the best possible outcomes for pets, families, and the organization while preserving positive relationships and trust.

• Oversee inventory management and resource utilization to maximize value, control expenses, and minimize waste.
• Support administration and optimization of the hospital's practice management software and related systems.
• Review monthly key performance indicator (KPI) reports to support operational decision-making and continuous improvement.
• Partner with Facilities and other departments to ensure equipment, work spaces, and hospital resources remain safe, functional, and operationally ready.
• Support departmental administrative and financial processes, including payroll, accounts payable, and daily deposits, as assigned.

• Support the volunteer program by supporting recruitment, onboarding, training, evaluation, engagement, and recognition efforts.
• Collaborate with the Veterinary Training Specialist and Team Leads to support hospital training initiatives and ongoing staff development.
• Contribute to a learning environment that encourages growth, teamwork, knowledge sharing, and continuous improvement.

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This…