Operations Excellence Manager; OEM; Multi-Unit Operations

• Location Remote
  - Littleton, CO, United States
• Base Pay $80,000.00 - $90,000.00 / Year
• Job Category Manager, General Manager, Store Manager
• Employee Type Full Time
  - Exempt
• Manage Others Yes

Description

Join our leadership team and help transform hotel performance across our growing portfolio. As an Operations Excellence Manager (OEM), you'll lead operational improvement initiatives, support hotel transitions, develop leaders, and execute targeted strategies that drive revenue, guest satisfaction, compliance, and profitability.

• Field-based leadership position with up to 75% travel across multiple hotel markets
• Minimum 3 years multi-unit leadership experience, preferably in hospitality, restaurants, retail, or service-based industries
• Strong background in operational improvement, financial performance, leadership development, and project execution.
• Must reside within a reasonable driving distance of Denver International Airport (DEN)
• $80,000 - $90,000 salary per year (based on experience)
• Medical, Dental, Vision, Life, 401(k), Paid Time Off, and 7 Paid Holidays
• Company-supplied laptop

Job Title: Operations Excellence Manager (OEM)
Reports to: Vice President, Operations Excellence
FLSA Status: Exempt
Location: Multi-Unit, Field Based (Regular Travel Required)
Direct Reports: Varies by Assignment
Department: Operations

The Operations Excellence Manager (OEM) is an execution-focused field leadership role responsible for delivering short- and mid-term operational outcome improvements, accelerating hotel stabilization, and closing clearly defined gaps that directly impact revenue, GOP, guest experience, compliance, and owner satisfaction.

The role focuses on supporting hotel operations through hands‑on leadership, targeted training, hotel transition management, and project execution - including Area Manager coverage as needed. By serving as a mentor, coach, and business partner, this role creates a culture of accountability and results‑driven leadership across their area. This is a field‑based position that requires travel up to 75% of the time.

This role exercises independent judgement and discretion in carrying out assigned responsibilities, consistent with company policies and applicable federal, state, and local laws.

• Partner with cross‑functional teams to translate company strategy into executable field actions that drive measurable business results.
• Support Division Vice Presidents (DVPs) and Area Managers (AMs) by deploying focused, time‑bound interventions that stabilize operations, improve financial performance, and reinforce leadership accountability.
• Lead, coach, and support General Managers (GMs) to achieve sustained improvement in revenue, occupancy, guest satisfaction, expense control, and team development.
• Conduct regular site visits and operational audits to identify root‑causes of underperformance and ensure consistency and adherence to company standards, safety protocols, and brand guidelines.
• Assists GMs in creating an environment of accountability for delivering sales growth and achieving GOP performance at each hotel.
• Partner with hotel teams to analyze and to improve guest experience metrics using feedback, surveys, and online review data.
• Ensure regular follow‑up and corrective action from inspections, audits, or brand quality assurance visits.
• Maintain strong knowledge of market conditions, competitors, and local trends across assigned regions to support tactical decision making.
• Collaborate with company leaders to establish performance targets and execute company wide programs at the field level.
• Support GMs with hands‑on leadership to stabilize operations and address performance gaps.
• Ensure consistent execution of company and…