Mission Family Community Center Program Manager

Description

WHO WE ARE:

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Colorado ans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve.

VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship‑building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

The Program Manager at the Mission Family Community Center (MFCC) is responsible for overseeing facility operations (buildings and grounds), leading program development (serving the entire household), and ensuring the delivery of high-quality services to vulnerable families through a holistic and trauma informed lens. The MFCC serves as a dynamic hub for families to connect to essential resources, supports, and community partners.

The Program Manager will stay current on challenges families are facing and serve as an expert on resources for families to better meet the evolving needs of the community and a resource hub to VOA Colorado Programs. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Crisis De‑escalation

Job duties include supporting and coordinating with other staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety and well‑being of all participants, maintaining the cleanliness of the facility, helping to plan and host special events, and ensuring program accountability, professional interaction/communication between VOAC staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry/ maintenance.

Further, the Mission Resource Coordinator will develop expertise on homeless services resources and other specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program.

Essential Duties and Responsibilities

• Ensure participants’ voices are heard, and their ideas inform program development.
• Support staff in delivering holistic, family‑centered services to families.
• Demonstrate deep knowledge of participant‑specific resources and commitment to service.

• Oversee daily facility operations to maintain a safe, clean, professional, and welcoming environment.
• Ensure the physical and emotional safety of all participants; manage the milieu, de‑escalate conflicts, and contact emergency personnel when needed.
• Conduct building walk‑throughs, enforce rules, and manage general maintenance, including ordering and distribution of supplies.

• Build and sustain strong relationships with both internal partners and community partners to expand access to food, household needs, housing, employment, legal aid, benefits, parenting support, and other essential services.
• Plan and host special events that promote community engagement and connect families to resources.
• Serve as a coordinator for special projects as assigned.

• Maintain accurate client records and ensure timely data entry in organizational systems.
• Possess in‑depth knowledge of program requirements and best practices in service delivery.
• Support team members by offering guidance, problem‑solving, and staying informed on current trends in the field.
• Uphold confidentiality and collaborate effectively across teams.
• Perform duties in alignment with the Social Work Code of Ethics.