Program Assistant II

Residency Requirement

This position is open to current Colorado residents only.

The effective start date of the selected candidate will begin after January 1, 2026.

The Quality Assurance Youth Services (QAYS) Unit ensures secure, state‑operated and private residential contract programs service juveniles in the custody of the Division of Youth Services (DYS) are in compliance with DYS policies, procedures and standards. The unit is responsible for developing, publishing and disseminating the Division of Youth Services’ standards manual for state‑operated, secure private residential programs and regional offices.

The unit also provides technical assistance to procedures and standards, and to facility operations related to security and safety for state‑operated and private contract facilities. It conducts review of all allegations of child abuse to ensure policies and procedures are followed, and assures compliance with background clearance requirements for private programs contracting with the DYS, in compliance with the Vulnerable Persons Act (CRS 27‑1‑11).

The Youth Services Quality Assurance work unit is located within the Division of Quality Assurance and Standards Compliance.

This Program Assistant provides high‑level administrative and technical support which involves assisting the division director, QAYS supervisor and other division professionals by applying knowledge of and/or interpreting basic principles, rules, regulations, policies, precedents, other guidelines and objectives specific to a program or professional subject area to resolve problems, answer questions and provide information, and/or advise others on technical program issues or matters for the Colorado Department of Human Services.

This includes planning and organizing various meetings for staff, compiling data in various applications, and preparing management reports that assist the division director in measuring performance and customer satisfaction. The position is responsible for identifying office problems, providing support to QAYS team members as needed and assisting with the execution of day‑to‑day activities, time keeping, vehicle maintenance, motor pool requests, managing technology equipment, and travel planning within this work unit.

This position provides support to all work units reporting to the Director, to include customer service issues, technical support, and improving relations with state employees. The position is split with 80% of the duties utilized for the Quality Assurance Youth Services and 20% of the duties utilized for the Health Facilities Quality Assurance Unit (HFQA). This position serves as the office point of contact.

The position also provides support to the Director of the Division of Quality Assurance and Standards Compliance and Health Facilities Quality Assurance by assisting with the processing of travel reimbursements, supply ordering, personnel action forms and other items as needed.

• Supports the Quality Assurance Youth Services supervisor in the execution of duties to manage Quality Assurance Youth Services.
• Supports the Division of Quality Assurance and Standards Compliance Director in the execution of duties to manage the oversight of Health Facilities Quality Assurance Unit operations.
• Tracks and prioritizes all correspondence to and from Quality Assurance Youth Services.
• Develops and implements tracking systems for incoming and outgoing correspondence for Quality Assurance Youth Services.
• Develops and implements office procedures.
• Conducts research and compiles information related to projects for the Quality Assurance Youth Services Supervisor and Health Facilities Quality Assurance teams. Identifies options for implementation.
• Designs and implements special projects as assigned by the Quality Assurance Youth Services Supervisor and Health Facilities Quality Assurance teams.
• Organizes and produces meeting minutes for all Division meetings and work groups.
• Acts as the…