Quality Manager

The Quality Manager owns the Quality Department and the company's quality-management processes. This position is accountable for the ISO 9001:2015 quality management system, inspection and testing, product release, nonconformance and corrective action, calibration, controlled documentation, change control, supplier quality, customer quality, and the accuracy and retention of quality records.

The Quality Manager leads and develops quality personnel, establishes department priorities and capacity, manages performance and accountability, and has authority to stop production, place product on hold, and prevent shipment when requirements are not satisfied. The role partners with Manufacturing, Engineering, Supply Chain, Warehouse, Sales, and leadership to reduce risk, improve processes, and ensure data center products are tested and released in accordance with approved customer and technical requirements.

Manage quality personnel, staffing, priorities, training, performance, accountability, and department resources.

Own the ISO 9001:2015 quality system and the procedures, controls, records, and audits required to maintain effectiveness and certification.

Own inspection and test requirements, including data center product qualification and production testing, and authorize release only after acceptance criteria are met.

Direct containment, material review, root cause analysis, corrective action, customer complaints, and supplier-quality escalation through verified closure.

Establish metrics, communicate risk, drive cross-functional improvement, and ensure lessons learned are incorporated into future work.

• Manage the Quality Department, including staffing plans, recruitment participation, onboarding, work schedules, daily assignments, coverage, workload balancing, and escalation support.
• Set individual and department goals; provide ongoing direction, coaching, feedback, recognition, and performance evaluations; address performance or conduct concerns in partnership with Human Resources and leadership.
• Establish qualification and cross-training requirements for inspectors and test personnel, verify competency, and maintain training records for assigned quality activities.
• Plan and manage department capacity, inspection and test equipment needs, calibration resources, outside laboratory services, and quality-related operating priorities within approved budgets.

• Serve as the process owner for the ISO 9001:2015 quality management system and ensure quality procedures are implemented, maintained, measured, and continually improved.
• Own and approve processes for incoming, in-process, final, and first-article inspection; product testing and release; nonconformance and material review; corrective action; calibration; document and record control; change control; supplier quality; and customer-quality response.
• Maintain audit readiness, coordinate internal audits and external certification activities, ensure findings are addressed, and provide quality-system inputs and metrics for management review.
• Approve inspection plans, sampling methods, test plans, acceptance criteria, quality records, and release requirements based on drawings, specifications, customer requirements, risk, and approved procedures.
• Review and approve quality-related process or document changes; ensure affected personnel are trained and verify that implemented changes are effective.
• Exercise authority to stop production, place material or product on…