Studio Lead - RiNo

Studio Lead - Ri No at JETSET Pilates®

Studio Leads at JETSET Pilates are dynamic team members who help clients and assist instructors. Studio Leads provide exceptional service to clients while assisting staff, whether in person, via email or over the phone. Most importantly, Studio Leads build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist instructors with opening and closing duties, and stay up-to-date on all policies and pricing options to provide accurate information to existing and prospective clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

We may use artificial intelligence (AI) to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industry: Wellness and Fitness Services