Senior Sales Operations Analyst

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting‑edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket‑ship? 🚀

Reporting to the Manager of Sales Operations, you will join as a key member of our team. As our new Senior Sales Operations Analyst, you will be pivotal in providing high‑quality support to our global sales function. You will play a key role in keeping our commercial operations running effectively through accurate customer administration, data analysis, and Salesforce reporting. Your work will directly contribute to process improvements that optimise sales performance, support sales leadership, and drive overall business growth.

• Provide high‑quality, day‑to‑day support to our global sales teams, acting as a primary point of contact for deal management and system inquiries.
• Own and manage critical sales administration processes, including quoting, contracting, and ensuring data integrity within Salesforce.
• Manage and ensure sales reps are adhering to mandatory global sales processes, providing guidance and support as needed.
• Assist with the onboarding of new Sales members to the Commercial team from a Sales Operations perspective, including sales tools user setup.
• Develop and maintain essential sales reports and dashboards in Salesforce, including forecasting, activity, and quota attainment reporting, transforming data into actionable insights for sales leadership.
• Analyze sales performance and operational data to identify trends, bottlenecks, and improvement opportunities. Communicate recommendations based on analysis.
• Contribute to key operational projects that enhance sales effectiveness and ensure adherence to our global sales processes.
• Support the sales operations strategy, understand priorities and execute operational plans.
• Collaborate closely with cross‑functional teams including Sales, Finance Operations, and Data Analytics to support strategic initiatives.
• Prioritise your work effectively and set appropriate expectations with stakeholders.

Join our Sales Operations team, a global group at the heart of Lighthouse’s commercial engine. We are a team of organised, analytical, and proactive problem‑solvers passionate about empowering our sales organization. Our focus is on providing high‑quality tactical support and driving strategic projects. You'll work closely with the entire sales organization, from reps to leadership, and collaborate with key partners in Finance Operations, Data Analytics, and the CRM & Sales Systems team to keep our rapid growth on track.

• Impactful work:
  Shape products relied on by 85,000+ users worldwide.
• Competitive compensation:
  Proactively maintained to value your work.
• Hybrid working environment.
• Flexible time off:
  Autonomy to manage your work‑life balance.
• 401k matching:
  Up to 4%.
• Health insurance:
  Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Employer‑paid Short Term Disability + $50,000 Life Insurance
• Parental leave: 12 week company paid primary caregiver leave, 3 week company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support:
  Subsidised up to 80% Class Pass subscription.
• Referral bonuses:
  Earn rewards for bringing in new talent.

• A minimum of a Bachelor's Degree or equivalent work experience
• A minimum 3 years of…