Account Manager, Services

Job Summary

The primary responsibility of the Account Manager, Premium Services is to oversee the ideation, implementation, and activation of assigned premium spaces, strengthening relationships in the process by providing excellent customer service to account holders. The goal is to provide value and unique experiences for each account while also supporting team profitability and marketing goals. Working closely with the premium sales and service team, this position will play an active execution role in various initiatives to further new business development and renewal efforts of the entire partnership sales and premium seating teams.

• Strengthen and grow relationships with premium clientele.
• Develop and provide world‑class customer service programs to premium clients.
• Implement an ongoing best‑in‑class service program and processes.
• Implement ongoing touchpoint cadence focused on in‑person interactions with premium clients.
• Maintain accurate and thorough notes and records within internal systems (Dynamics 365 and Archtics).
• Assist with premium account holder requests and event service for Broncos and non‑Broncos events.
• Ideate and execute premium events calendar and engagement program.
• Proactively engage and sell premium products to existing clients with expiring contracts.
• Actively participate in new business campaigns by selling new premium products for Broncos and non‑Broncos events.
• Support cross‑department initiatives (communication, events, added value opportunities, gifting, etc.).
• Identify revenue growth opportunities for assigned premium account base and new prospects.
• Ensure all premium products are thoroughly prepared for stadium events (Broncos and non‑Broncos).
• Work closely with other departments on premium related programs (marketing, game‑day entertainment, finance, community development, public relations, stadium operations, ticket sales and operations, football operations, etc.).
• Retain, organize and maintain current and historical agreements and contractual documents for assigned client base.
• Coordinate billing, invoicing, and reconciliation for assigned premium accounts.
• Distribute tickets, parking, etc. for assigned premium accounts.
• Perform any other duties set forth by leadership.

• Bachelor’s Degree.
• 3+ years ticket sales or service experience within the sports, entertainment, or hospitality industry.
• Ability to work all Denver Broncos games, stadium events, nights and weekends, plus other initiatives and events as designated.

• Proven track record of generating revenue through client renewals or new sales.
• Proficient utilizing ticketing software, Microsoft Office, and customer relationship management systems.
• Effectively manage communication with account base and maintain positive engagement through outreach cadence.
• Excellent oral and written communication skills.
• High level of emotional intelligence and self‑awareness.
• Positive attitude and strong work ethic.
• Passionate about hospitality and service.
• Process‑driven mindset and attention to detail.

In accordance with the Colorado Equal Pay for Equal Work Act, the salary for this role is $75,000 – $85,000.

The Denver Broncos Football Club and Stadium Management Company are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job‑related factors.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Mid‑Senior level

Contract

Sales and Business Development

Boulder, CO $75,000 – $85,000 (2 weeks ago)