Senior Account Manager

Fenner Dunlop is seeking a dynamic Senior Account Manager to join our corporate sales team. In this role, you will be instrumental in driving sales growth and expanding our market presence across Colorado, Montana, New Mexico, and Wyoming. Reporting directly to the Senior Director of Industrial Sales, you will manage a diverse portfolio of client accounts, identify new business opportunities, and ensure exceptional customer satisfaction.

Your primary goal will be to build and maintain strong client relationships, understand their unique needs, and provide tailored solutions that exceed expectations. Success in this role requires a proactive approach to sales strategy, customer engagement, and collaboration with internal teams to coordinate efforts and achieve sales targets. If you are passionate about sales, customer relationships, and delivering results, we invite you to join our team and make a meaningful impact.

Fenner Dunlop, a Michelin Group company, designs and manufactures the widest range of bulk material handling conveyor belts in the world. We strive to be the premier provider of the safest and most reliable conveyor belting and services to a variety of heavy industrial markets such as coal mining, hard rock mining, sand, gravel, wood handling, power generation, pulp and paper.

Fenner Dunlop provides North American made belting, manufactured at our facilities located throughout the United States and Canada. For over 150 years, Fenner Dunlop has researched, designed, developed, manufactured, and tested its conveyor belting products, supporting nearly any type of conveyor application, and providing the right solutions to protect conveyor system investments in the harshest conveying environments.

What You'll Do

Customer Relations and Engagement

• Cultivate and nurture positive relationships with both new and existing customers and distributors to foster loyalty and increase revenue generation.
• Initiate proactive communication channels to stay connected with customers, understand their evolving needs, and anticipate future requirements.
• Ensure consistent customer satisfaction by continuously evaluating and addressing their needs, preferences, and feedback.
• Proactively identify potential issues or challenges and resolve them promptly to maintain high levels of customer satisfaction and retention.
• Facilitate all aspects of customer interactions, including negotiating contracts, providing sales quotations, and establishing pricing agreements.
• Manage national accounts negotiations, both for new contracts and existing agreements, to optimize terms and conditions for mutual benefit.
• Conduct regular visits to customer sites to provide personalized consultation and expertise on products and services.
• Utilize on-site visits as opportunities to deepen relationships, gather feedback, and identify additional business opportunities.

Sales Management and Strategy

• Serve as the primary point of contact between the sales team and upper management, providing regular updates on sales performance, market trends, and strategic initiatives.
• Utilize market research and sales data analysis to determine realistic sales budgets, aligning with company objectives and growth targets.
• Forecast sales projections based on customer potential and market opportunities to establish attainable goals and revenue targets.
• Engage in diverse networking opportunities, including participation in local trade associations and industry events, to enhance company visibility and forge new business relationships.
• Foster strong relationships with sales professionals, manufacturing teams, operations staff, and management to facilitate collaboration and synergy across departments.
• Identify and leverage sales and service opportunities within the organization to achieve strategic business objectives and maximize revenue potential.
• Develop comprehensive and dynamic business plans tailored to designated sales territories, incorporating market analysis, competitive positioning, and sales strategies.
• Continuously refine business plans based on evolving market dynamics, customer feedback, and sales performance metrics to ensure alignment with company goals.
• Work diligently to achieve annual sales budgets and targets set by upper management, employing strategic sales tactics, effective team management, and proactive problem-solving to drive results.
• Monitor progress against sales objectives and implement corrective measures as needed to mitigate risks and capitalize on opportunities for revenue growth.

Interdepartmental Collaboration

• Foster regular and open communication channels with departments such as marketing, technical, inside sales, and others to ensure alignment of goals and objectives.
• Coordinate and conduct regular manufacturing plant tours to understand business needs, identify potential sales opportunities, and further showcase differentiation and vertical integration in the market.

Effective Communication

• Exhibits exceptional proficiency in both written and verbal…