Account Executive - Mid Market

Job Description

At Freshworks, we believe great employee experiences start with great people— and that includes you. We’re growing fast, and we’re looking for a Mid‑Market Account Executive who is passionate about building relationships, solving meaningful problems, and shaping the future of work.

In this role, you’ll partner with mid‑sized businesses (500–1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human‑centered solutions. You’ll guide customers through the buying journey with a consultative approach—connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.

This is more than just a sales role—it’s about impact, collaboration, and growth.

• Be a Trusted Advisor: Lead value‑based conversations with mid‑market customers to understand their needs around ITSM, onboarding, and employee engagement—and offer tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.
• Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision‑making process.
• Own the Deal: Manage and close mid‑sized opportunities with confidence, from negotiation through final agreement.
• Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.

Note: This is a hybrid role with onsite expectations of three times per week (Tuesday–Thursday) from our San Mateo, CA headquarters.

• 3+ years of experience in SaaS or mid‑market sales, with a track record of exceeding targets and building strong customer relationships.
• A natural communicator who knows how to listen deeply, ask the right questions, and drive value.
• Solid understanding of SaaS platforms—bonus points if you’ve worked with employee experience (EX) solutions.
• Comfortable working in a fast‑paced, evolving environment where your ideas are valued.
• A consultative, adaptable, and thoughtful approach—you’re strategic but also hands‑on when needed.

• A culture of belonging:
  We embrace diverse perspectives and create space for everyone to thrive.
• Flexibility:
  Hybrid schedule with a supportive, people‑first workplace.
• Purpose‑driven work:
  You’re helping organizations improve the everyday experience for their employees.
• Room to grow:
  Opportunities for development, mentorship, and career mobility.

$103,000 – $135,000 Base Salary. This role is also eligible for variable compensation.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Other
Industries: IT Services and IT Consulting