TLS & Expansion Specialist

Position: TLS Renewals & Expansion Specialist Role

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Your Role and Responsibilities

• Territory management of assigned accounts. Responsibilities include responding to inbound client requests and contacting clients proactively to sell more services. Seller needs to be familiar with TLS offerings and selling solutions across the portfolio. This includes sales of logo services, including renewals and net new offerings, and sales of non‑IBM/multi‑vendor support (MVS) renewals and net new offerings.
• Require use of IBM Sales Cloud (ISC) to update and progress sales records. Candidate must be able to produce good sales record hygiene and utilize ISC to include comments that reflect client status, action items, sales stage, and steps left to win the opportunity. Records must reflect an accurate financial view of the opportunity, including a view of current quarter and next quarter revenue projections.
  
  Candidate must be able to review records with management on a weekly or as needed basis.
• Display excellent oral, written, and face‑to‑face communication skills.
• Be able to talk with clients about a wide range of solutions, identify and solve client problems. Be able to build relationships with clients to further business with IBM TLS.
• Candidate should be able to team with colleagues across the TLS organization, including service delivery, pricing, quote‑to‑cash teams, Brand Specialist, Systems, and other IBM sales colleagues to help progress opportunities. Maintain 80% or higher renewal rate.

Preferred Education

Bachelor's Degree

Required Technical and Professional Expertise

• Candidate should be proficient with tools such as Conga, IBM Sales Cloud, Microsoft Office products (Word, Excel, PowerPoint), Outlook, Work Flow Connect, Access Hub, IERP, Checkpoint, SAP, Upsell Discount and Optimization tool/process, and other tools required for job performance.

Preferred Technical and Professional Experience

• Display excellent oral, written, and face‑to‑face communication skills.
• Be able to talk with clients about a wide range of solutions, identify and solve client problems.
• Be able to build relationships with clients to further business with IBM TLS.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting

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