Strategic Account Specialist

Pinnacle Partners Management, Inc., a marketing firm fueled by authenticity and bold ideas, is looking for a Strategic Account Specialist who sees sales management as relationship architecture. The Strategic Account Specialist helps premium clients maximize Quantum Fiber’s symmetrical speeds, no-contract flexibility, and whole-home reliability—turning service into strategy.

As a Strategic Account Specialist, you’ll be the trusted partner customers turn to when upgrading to Quantum Fiber’s ultra-fast solutions. The Strategic Account Specialist manages accounts with care—listening closely, recommending smart options, and keeping satisfaction at the forefront of every interaction.

Core Functions of the Strategic Account Specialist

• Champion enterprise and strategic accounts by serving as the trusted point of contact for Quantum Fiber solutions.

• Translate complex requirements into tailored Quantum Fiber connectivity strategies, including gigabit internet, bundled fiber packages, and enterprise‑grade services.

• Orchestrate activations, upgrades, and service transitions with precision to ensure seamless integration and reliable performance.

• Document sales activity, milestones, and customer insights in CRM systems to drive retention, compliance, and measurable growth.

• Partner with cross‑functional teams to proactively resolve service challenges and deliver consistent account management across enterprise portfolios.

• Generate actionable market intelligence by analyzing competitor activity and customer feedback, strengthening Quantum Fiber’s positioning and evolving service offerings.